Enterprise AI Support Architect

Perplexity

Belgrade (MT)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Perplexity is seeking an experienced Enterprise Customer Support Specialist to combine deep product knowledge with scalable, automated support for our Pro customers. You will diagnose complex issues, advocate for customers, and feed insights back to product and engineering to shape the roadmap.

You will work directly with enterprise clients via tickets, Slack, and calls; leverage AI tooling to replace repetitive tasks with self-serve options; and contribute to knowledge bases and runbooks while

Qualifications

3+ years in B2B enterprise support across US/EU markets.
Hands-on experience prompting large-language models and AI concepts.
Ability to translate APIs, SSO/SAML, and cloud integrations into clear guidance.

Responsibilities

Diagnose and resolve complex technical and product questions for enterprise customers.
Use AI tooling and automation to scale support and reduce repetitive work.
Advise on best practices and capture feedback for roadmap discussions.
Own end-to-end troubleshooting with engineers and clear explanations.
Design and maintain playbooks, use-case flows, and runbooks.
Create external docs and internal knowledge bases.
Track KPIs and propose data-driven process improvements.
Participate in on-call rotations to ensure global coverage.