Technical and Customer Experience Advisor - Work From Home - US

Transcom; Wichita (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for passionate individuals to join their remote team as Technical Support Agents. This role offers a supportive environment where you can help customers enhance their technology experience. You'll engage with callers, troubleshoot issues, and provide exceptional service while enjoying the flexibility of working from home. With competitive pay, health benefits, and opportunities for advancement, this position is perfect for those who thrive in a dynamic, customer-focused setting. Join a global leader in customer experience and make a difference today!

Benefits

Health benefits (medical, dental, vision)

401(k) with employer match

Paid vacation

Provided computer equipment

Flexible pay options

Qualifications

• Experience in technical support or customer service preferred.
• Strong computer skills, typing at least 30 WPM.

Responsibilities

• Assist customers with smartphones, tablets, and computers.
• Provide accurate, timely instructions and resolve conflicts.

Skills

Technical Support

Customer Service

Communication Skills

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer

High-Speed Internet

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about exploring how technology enhances everyday life? Do you enjoy helping others and sharing your knowledge? If you're looking to grow your career in a supportive environment that values work-life balance and allows you to work remotely, this opportunity is for you!

What's in it for you?

• Starting pay of $17.31 USD plus monthly performance incentives
• Pay increases with experience and advancement
• Flexible pay options including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health benefits for you and your family (medical, dental, vision)
• 401(k) with employer match
• Paid vacation
• Provided computer equipment
• Work entirely from home, including training

Join us as a Technical and Customer Experience Advisor supporting our telecommunications client. You'll assist customers with smartphones, tablets, and computers, troubleshooting issues, and providing excellent service. Listen to call samples here: Sample 1, Sample 2, Sample 3, Sample 4.

What we are looking for:

• Engage effectively with callers, actively listen, and analyze technical issues
• Navigate multiple applications to research solutions
• Provide accurate, timely instructions and resolve conflicts calmly
• Work independently in a structured, remote environment
• Adhere strictly to your schedule and handle high call volume

Requirements

• At least 18 years old with a high school diploma or equivalent
• Pass a criminal background check
• Able to work 32-40 hours weekly, including evenings, weekends, and holidays
• Strong computer skills, typing at least 30 WPM
• Excellent communication skills in English
• Professional, courteous, and able to follow procedures
• Ability to multitask and handle stressful situations
• Experience in technical support or customer service preferred

Location & Work-from-Home Requirements

Must reside in one of the specified states and have a dedicated, distraction-free home office with reliable high-speed internet (minimum 20 Mbps download, 3 Mbps upload, ping <100 ms). Equipment is provided, but a personal computer is required for assessments.

About Transcom

Transcom is a global leader in customer experience, with over 30,000 specialists across 90+ centers worldwide. We value diversity, growth, and a supportive work environment. Join us and be part of a passionate team dedicated to excellence and community support.

We look forward to meeting you!