Technical and Customer Experience Advisor - Work From Home - US

Transcom; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical and Customer Experience Advisor, where your passion for technology and helping others will shine. In this remote role, you'll support customers with their smartphones, tablets, and computers, troubleshooting issues while enjoying a flexible work environment. With opportunities for career advancement and a focus on work/life balance, this position offers a competitive starting pay along with health benefits and a supportive team atmosphere. If you're ready to make a difference while growing your career, this is the perfect opportunity for you!

Benefits

Health benefits

401(k) options with employer match

Paid vacation

Provided computer equipment

Flexible pay options

Qualifications

• Strong computer skills and typing at least 30 WPM.
• Experience in technical support or call centers is preferred.

Responsibilities

• Handle high-volume inbound calls and troubleshoot technical issues.
• Assist customers with product questions and service enrollments.
• Maintain professionalism and adhere to schedules in a remote setting.

Skills

Technical Support

Customer Service

Communication Skills

Multitasking

Conflict Resolution

Computer Skills

Education

High School Diploma or equivalent

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about technology and helping others? Do you want to grow your career while working from home? Join us as a Technical and Customer Experience Advisor at Transcom! You'll support customers with smartphones, tablets, and computers, troubleshooting technical issues and assisting with account services.

• Starting pay of $17.31 USD per hour, with performance incentives
• Opportunities for pay increases and career advancement
• Flexible pay options including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health benefits, 401(k) options with employer match, and paid vacation
• Provided computer equipment and 100% remote work environment
• Work as a full-time employee with a focus on work/life balance

Responsibilities

• Handle high-volume inbound calls in a structured environment
• Use technical expertise and customer service skills to troubleshoot and resolve issues
• Assist customers with product questions, service enrollments, cancellations, and disputes
• Maintain professionalism and adhere to schedules in a remote setting

Minimum Requirements

• At least 18 years old with a High School Diploma or equivalent
• Successful background check and ability to work full-time (32-40 hours), including evenings, weekends, and holidays
• Strong computer skills, typing at least 30 WPM, and excellent communication skills
• Ability to multitask and handle conflict situations with empathy
• Experience in technical support or call centers is preferred

Location & Work-From-Home Requirements

Must reside in one of the specified states and have a dedicated, distraction-free home office with reliable high-speed internet (minimum 20 Mbps download, 3 Mbps upload, ping <100 ms). The provided equipment must be used for training and meetings.

About Transcom

Transcom is a global leader in customer experience, with over 30,000 specialists across 90 contact centers. We are committed to supporting our employees' growth and fostering a positive work environment. Join us and be part of a passionate team dedicated to excellence.