Technical Analyst II - Payments (Wires / Payment Hub FGPP)

BOK Financial Corporation; Tulsa, Northern (OK, KY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

BOK Financial Corporation’s Payments Technology team operates the FGPP Payment Hub to support domestic and international wire processing. The Technical Analyst II role focuses on payments operations, technology, and production support, including issue resolution, vendor coordination, and ensuring scalable payment workflows.

As a liaison between Payments Operations and IT, you will analyze complex payment issues, document requirements, support system testing, and coordinate with vendors to

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (and/or)
• 3–5 years of experience in Technical Analysis, Payments Technology, Banking Operations, or Production Application Support
• Experience with payments platforms, wire systems, or payment hubs is strongly preferred

Responsibilities

• Provide day-to-day application support for the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities
• Analyze and troubleshoot payment processing issues involving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening)
• Partner with Payments Operations to understand real-world processing issues and translate them into clear, actionable technical requirements
• Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing
• Support testing activities including test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes
• Participate in payments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding
• Assist with JIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability
• Create and maintain process documentation and runbooks to support operations and ongoing support models
• Communicate clearly with technical and non-technical partners during time-sensitive payment events
• Practical understanding of banking payments and wire processing lifecycles (Domestic and/or International Wires preferred)
• Experience supporting complex, integrated application environments with upstream and downstream dependencies
• Working knowledge of SQL querying and relational databases, application data flows, tiered environments, system integration concepts and messaging frameworks
• Strong analytical and troubleshooting skills with the ability to assess operational risk and customer impact
• Ability to document requirements, test scenarios, and production support procedures clearly and concisely
• Comfort working in Agile and/or hybrid delivery models
• Strong written and verbal communication skills during incidents or production events
• May perform other duties as assigned

Skills

SQL querying

Analytical skills

Troubleshooting

Agile

Hybrid delivery models

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field

Tools

JIRA

Job description

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Technical Analyst II - Payments (Wires / Payment Hub FGPP)

Location: Tulsa -TUL

Areas of Interest: Information Technology; Payments

Pay Transparency Salary Range: Not Available

Application Deadline: 10/01/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

At BOK Financial, our Payments Technology team supports mission‑critical wire and payment processing for Domestic and International Wires using the Fusion Global PAYplus (FGPP) Payment Hub. We are seeking aTechnical Analyst IIwho enjoys working at the intersection ofpayments operations, technology, and production support.

This role is heavily involved inpayment rail implementations, complex issue resolution, vendor coordination, and ongoing production support, ensuring payment workflows are stable, compliant, and scalable. You will partner closely with IT engineers, operations teams, vendors, and business stakeholders to keep high‑value, time‑sensitive payments flowing correctly every day.

Job Description

The Technical Analyst II acts as a key liaison between Payments Operations and IT, with a focus onwire payment processing, payment hub configuration, system integrations, and production support. This role is accountable for analyzing complex payment issues, documenting requirements, supporting system testing, and coordinating with vendors and internal teams to deliver stable payment processing solutions aligned with BOKF’s payments modernization roadmap.

Unlike general UI/UX‑focused analyst roles, this position emphasizes payments data flows, ISO 20022 messages, wire processing lifecycles, and operational impactacross multiple integrated systems.

Team Culture

Ourmission is toempower our company, teammates andcustomers through thedelivery of resilient andcustomer‑centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

How You'll Spend Your Time

You will:

Provideday‑to‑day application supportfor the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities

Analyze and troubleshootpayment processing issuesinvolving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening)

• Partner with Payments Operations to understand real‑world processing issues and translate them intoclear, actionable technical requirements

Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing

• Supporttesting activitiesincluding test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes

Participate inpayments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding, supporting both project delivery and production readiness

Assist withJIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability

• Create and maintainprocess documentation and runbooksto support operations and ongoing support models
• Communicate clearly with technical and non‑technical partners during time‑sensitive payment events

Practical understanding ofbanking payments and wire processing lifecycles(Domestic and/or International Wires preferred)

• Experience supportingcomplex, integrated application environmentswith upstream and downstream dependencies
• Working knowledge of:
  • SQL querying and relational databases
  • Application data flows across multiple systems
  • Tiered environments (Development, Test, UAT, Production, DR)
  • System integration concepts and messaging frameworks
• Strong analytical and troubleshooting skills with the ability to assessoperational risk and customer impact
• Ability to document requirements, test scenarios, and production support procedures clearly and concisely
• Comfort working inAgile and/or hybrid delivery models
• Strong written and verbal communication skills, especially during incidents or production events
• May perform other duties as assigned

Education & Experience Requirements

This level of knowledge is normally acquired through completion of (a/an)

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related fieldand/or
• 3–5 years of experience in Technical Analysis, Payments Technology, Banking Operations, or Production Application Support
• Experience withpayments platforms, wire systems, or payment hubsis strongly preferred

Working Conditions & Physical Requirements

Office

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segment: Bank, Banking, Computer Science, Database, SQL, Finance, Technology