Payments Technology Analyst II - Wire Systems & FGPP

BOK Financial Corporation; Tulsa, Northern (OK, KY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

BOK Financial Corporation’s Payments Technology team operates the FGPP Payment Hub to support domestic and international wire processing. The Technical Analyst II role focuses on payments operations, technology, and production support, including issue resolution, vendor coordination, and ensuring scalable payment workflows.

As a liaison between Payments Operations and IT, you will analyze complex payment issues, document requirements, support system testing, and coordinate with vendors to

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (and/or)
• 3–5 years of experience in Technical Analysis, Payments Technology, Banking Operations, or Production Application Support
• Experience with payments platforms, wire systems, or payment hubs is strongly preferred

Responsibilities

• Provide day-to-day application support for the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities
• Analyze and troubleshoot payment processing issues involving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening)
• Partner with Payments Operations to understand real-world processing issues and translate them into clear, actionable technical requirements
• Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing
• Support testing activities including test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes
• Participate in payments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding
• Assist with JIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability
• Create and maintain process documentation and runbooks to support operations and ongoing support models
• Communicate clearly with technical and non-technical partners during time-sensitive payment events
• Practical understanding of banking payments and wire processing lifecycles (Domestic and/or International Wires preferred)
• Experience supporting complex, integrated application environments with upstream and downstream dependencies
• Working knowledge of SQL querying and relational databases, application data flows, tiered environments, system integration concepts and messaging frameworks
• Strong analytical and troubleshooting skills with the ability to assess operational risk and customer impact
• Ability to document requirements, test scenarios, and production support procedures clearly and concisely
• Comfort working in Agile and/or hybrid delivery models
• Strong written and verbal communication skills during incidents or production events
• May perform other duties as assigned

Skills

SQL querying

Analytical skills

Troubleshooting

Agile

Hybrid delivery models

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field

Tools

JIRA

Job description

BOK Financial Corporation’s Payments Technology team operates the FGPP Payment Hub to support domestic and international wire processing. The Technical Analyst II role focuses on payments operations, technology, and production support, including issue resolution, vendor coordination, and ensuring scalable payment workflows.

As a liaison between Payments Operations and IT, you will analyze complex payment issues, document requirements, support system testing, and coordinate with vendors to