Electronic Payments Specialist II

BOK Financial Corporation; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

BOK Financial Corporation is hiring an Electronic Payments Specialist II in Albuquerque, NM. You will process complex electronic payments for clients and internal teams, ensuring accuracy, timeliness, and regulatory compliance across debit and credit activities.

You will provide exceptional customer service, collaborate with IT and external vendors, and help train staff on procedures and compliance. The role emphasizes adherence to Bank Secrecy Act and related regulations.

Qualifications

• Associate’s Degree in Business plus 2–3 years’ experience in electronic payments, banking or related fields.
• Strong knowledge of federal, state and industry payment regulations.
• Excellent oral and written communication and problem-solving abilities.

Responsibilities

• Process advanced electronic payment transactions for internal and external customers in a timely, compliant manner.
• Provide customer service by addressing inquiries about payment orders, deadlines and regulations.
• Serve as liaison between bank personnel and vendors or Federal Reserve during upgrades or system changes.
• Maintain deadlines by following procedures related to payment orders and compliance.
• Collaborate with customers on research, confirmations, amendments and reversals as needed.
• Assist in training employees on operating procedures and regulatory requirements.

Skills

Electronic payments

Regulations

Interpersonal skills

Bank operations

Customer service

Education

Associate’s Degree in Business

Job description

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Electronic Payments Specialist II

Areas of Interest: Bank Operations

Pay Transparency Salary Range: Not Available

Application Deadline: 09/12/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Electronic Payments Specialist II is responsible for processing advanced electronic payments in accordance with departmental policies, procedures, and banking regulatory compliance.Ensures all tasks are completed timely and accurately relying on knowledge and understanding of departmental processes and service level agreements. Collaborates professionally in a team environment and with other line of business partners to ensure customers are provided the highest level of service.

Team Culture

We celebrate each other’s wins, big and small. We respect, honor and praise one another for a job well done. We are transparent. We are involved, committed, and collaborative. Simply put: We Achieve More Together.

Engagement comes from our monthly potluck lunches, training opportunities, employee recognition efforts, and volunteerism. We also build relationships with subject matter experts across the organization to gain a greater appreciation for their role and for the service they provide to our communities.

How You'll Spend Your Time

• You will process advanced electronic payment transactions for internal and external customers; ensuring all payments are processed in a timely manner and proper debiting and crediting of DDA and general ledger accounts and are in compliance with federal regulations, Bank Secrecy Act, as well as bank policy; You will notify appropriate party of suspicious activity when appropriate.
• You will provide Customer Service to all internal and external customers by problem solving and/or providing information on issues such as payment orders, laws and regulations, deadlines and/or customer inquiries.
• You will serve as a liaison between Bank technical personnel and third-party vendors or Federal Reserve when system upgrades and/or conversions occur.
• You will maintain strict deadlines by following established procedures and regulations pertaining to payment orders.
• You will collaborate with internal and external customers regarding the following topics/activities: research, confirmations, amendments and reversals as prompted by service requests, and approval on exceptions items.
• You might assist in training employees on operating procedures and regulations.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree in Business and 2-3 years’ experience in electronic payments, accounting, banking or other comparable environments. Strong knowledge of related Federal, State, and Industry standard regulations.

• Strong knowledge of electronic payment systems, terminology and acronyms
• Strong knowledge of accounting principles in order to understand debits/credits and settlement
• Strong interpersonal skills including oral and written communication skills, problem resolution and customer relation skills
• Working knowledge of bank operations preferred
• Strong knowledge of applicable Federal and State regulatory compliance including: Anti-Money Laundering, Office of Foreign Assets and Control, Bank Secrecy Act, Patriot Act and Sarbanes Oxley, Reg E, UCC4A.

Working Conditions & Physical Requirements

Office

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Top 3 reasons to apply

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025