Technical Support Analyst I

Texas Children's Hospital; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Children’s Hospital is seeking an IT Support Analyst to provide user support, troubleshoot hardware and software, and train staff on clinical and business information systems. The role involves coordinating technical solutions and participating in technology projects within a leading pediatric care network.

Requires 3 years of IT experience, HS diploma, and preferred CompTIA A+ certification. Located in Houston, TX, with opportunities to support research initiatives and contribute to

Qualifications

• 3 years of technical support or IT experience required
• High school diploma or GED required
• Comptia A+ certification preferred

Responsibilities

• Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
• Diagnose and resolve hardware, software, peripheral, and network issues and coordinate technical solutions
• Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
• Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
• Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
• Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
• Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
• Follows customer service standards, computer security procedures, and software copyright requirements
• Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
• Maintains current knowledge of technology developments, industry practices, and application products

Education

High school diploma or GED

Bachelor’s degree preferred in technical or scientific discipline

Job description

Job Description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

Think you’ve got what it takes?

Responsibilities

• Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
• Diagnoses and resolves hardware, software, peripheral, and network issues and coordinates technical solutions
• Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
• Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
• Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
• Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
• Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
• Follows customer service standards, computer security procedures, and software copyright requirements
• Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
• Maintains current knowledge of technology developments, industry practices, and application products

Qualifications

• High school diploma or GED required
• Bachelor’s degree in a related technical or scientific discipline preferred
• 3 years of technical support or IT experience required
• Preferred Comptia A+ certification

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.