Technical Analyst Associate

spectrumhealth; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Corewell Health in Grand Rapids, MI, is seeking a junior IT support professional to assist a healthcare community within a structured, supervised setting. You will apply basic systems analysis, understand clinical software, and help deploy standard devices and configurations.

The role emphasizes novice-level skills in systems analysis, network basics, and customer service, with opportunities to grow into more advanced responsibilities and project tasks within a multi-department team.

Qualifications

• Associate's degree or technical school or equivalent.
• Bachelor's Degree preferred.
• At least 2 years of relevant experience in healthcare technology support.

Responsibilities

• Provide basic level support to healthcare community in a technical environment.
• Learn and apply systems analysis and project management concepts.
• Escalate complex issues as needed and coordinate with peers.

Skills

Systems analysis

Customer service

Technical knowledge

Networking basics

Education

Associate's Degree / Technical school

Bachelor's Degree

Job description

Job Summary

Working as part of a team under consistent supervision, provides basic level support to members of the healthcare community in a complex technical and process environment with a focus on utilizing systems analysis, requirements analysis, project management, technical knowledge, problem solving, organizing and communication skills at a basic or novice level.

Essential Functions

• Novice level skills in systems analysis techniques and processes.
• Novice (Limited) knowledge of corporate and clinical software setup and configuration as used by associated customer base.
• Fundamental knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at a Novice level.
• Fundamental knowledge of computer security procedures and protocol.
• Novice/Limited experience with common micro-computer operating systems.
• Understanding of network infrastructure and protocols at a novice (limited) skill level.
• Dynamic knowledge of current technological developments/trends in area of healthcare with the ability to evaluate emerging technologies and identify their potential impact within the existing environment at a Novice level.
• Novice level ability to identify technical specifications to meet customer needs including operating systems, network protocols, application configuration.
• Ability to analyze complex problems and provide solutions using technology and/or process at the novice (limited) skill level.
• Limited experience in project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.
• Limited/Novice interpersonal skills, flexibility, and customer service orientation.
• Practical (intermediate) ability to communicate effectively, both orally and in writing.
• Practical (intermediate) ability to communicate technical information to non-technical personnel.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals at a Fundamental level.

Qualifications

Required

• Associate's Degree /Technical school or equivalent

Preferred

• Bachelor's Degree or equivalent
• At least 2 years of relevant experience in the field
• Experience supporting client, clinical and medical technologies and systems

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here . On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Technical Field Services CHWCC and CHWMG - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

Health & Safety

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Equal Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexua