Student Intermediate Level

The University of New Mexico; Albuquerque (NM); On-site; USD 20,664 - 27,552; Part time

Job summary

The University of New Mexico is seeking a Student Intermediate Level employee to assist with hardware support and repairs for user departments. This role involves troubleshooting various hardware and software issues and providing excellent customer service.

The ideal candidate will have technical expertise in Windows and Mac systems, as well as strong problem-solving abilities. Join a diverse workforce and help maintain high-quality service standards.

Qualifications

• Ability to perform intermediate repairs on various computers and peripherals.
• Knowledge of customer service standards and procedures.
• Knowledge of Windows operating systems.

Responsibilities

• Investigates, analyzes, and resolves hardware/software problems on university systems.
• Provides technical assistance and troubleshoots failures and conflicts.
• Installs and configures new computer systems and hardware.

Skills

Intermediate repairs and upgrades

Customer service standards

Computer troubleshooting techniques

Knowledge of Windows 10 and 11

Records maintenance

Job description

Student Intermediate Level

The UNM InformationTechnologies Campus Outreach & Engagement team is seeking a student employee to perform hardware support and repairs for user departments. Resolve hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend, and purchase inventory, and control supplies and/or parts. Assist with Lobo BrainBar customer support. May assist with device decommissioning at our Surplus offices.

Duties and Responsibilities

• Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of Windows & Mac computers and peripherals.
• Provides intermediate hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
• Evaluates existing computer systems hardware; based on customer needs, customizes and tests computer systems and resolves configuration conflicts and errors.
• Installs, integrates, and configures new computer systems and hardware for users.
• Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.
• Reviews, prioritizes, and processes problem reports; documents the progress of projects.
• Maintains a high-level quality of customer service standards in dealing with and responding to questions.
• Performs miscellaneous job-related duties as assigned.

Minimum Qualifications

Equivalences not found for this position.

Preferred Qualifications

• Ability to perform intermediate repairs and upgrades on a wide variety of computers and peripherals.
• Knowledge of a wide range of computer systems software, applications, hardware, and communications.
• Records maintenance skills.
• Knowledge of customer service standards and procedures.
• Ability to simultaneously coordinate and complete multiple projects.
• Knowledge of advanced computer troubleshooting techniques.
• Ability to diagnose the nature and extent of a wide range of computer problems.
• Ability to install and configure systems, hardware, and peripherals.
• Previous customer service skills in a technical capacity.
• Knowledge of maintenance and repair of computer hardware.
• Investigating and resolving problems and/or repairing as specified by work orders.
• Installing, integrating, and configuring new systems and hardware for users.
• Knowledge of the Windows10 and 11 operating system as well as the Mac OS (a basic skill set such as ability to connect to and troubleshoot wired/wireless network connections, understanding of web browser settings, and other relevant areas necessary to connect to UNM services).

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.