Technical Analyst

Circle K Stores Inc.; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Circle K Stores Inc. is looking for a Technical Analyst to manage system incidents and oversee job scheduling software in Tempe, AZ or Charlotte, NC. The role requires 5+ years of application support experience and proficiency with enterprise job scheduling software. Key responsibilities include monitoring incidents, documentations, and performing tests on applications.

Candidates should possess strong analytical, communication, and organizational skills, with a preference for experience in ERP systems and ServiceNow. This position demands after-hours on-call support once every four weeks.

Qualifications

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS).
• Familiarity with ServiceNow and ITIL methodologies.

Responsibilities

• Monitor Outlook, Teams, and ServiceNow for incidents.
• Oversee the deployment and optimization of job scheduling software.
• Document technical issues and solutions.

Skills

Application Support Experience

Analytical Skills

Communication Skills

Organizational Skills

Tools

ServiceNow

SQL

ERP Systems

Job Scheduling Software

Job description

## Technical AnalystApplylocations: Nonstore WARNERCROS TEMPE AZ: Nonstore B152 Charlotte NCtime type: Full timeposted on: Posted 8 Days Agojob requisition id: R598811Role OverviewThis role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.Key Responsibilities* Monitor Outlook, Teams, and ServiceNow for incidents and questions.* Review logs to identify and resolve issues* Oversee the deployment, configuration, and optimization of job scheduling software.* Perform testing of all new/updated applications, processes, and data feeds.* Monitor critical systems to ensure running as expected.* Document technical issues, solutions, and processes for future reference and analysis.Qualifications and Skills* 5+ years of experience in application support.* Experience with enterprise job scheduling software (e.g., JAMS, etc.).* Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.* SQL for troubleshooting issues with queries is preferred.* Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.* Experience with fuel systems is preferred.Soft Skills* Strong analytical and critical thinking skills to resolve complex technical problems.* Excellent verbal and written communication skills.* Strong organizational skills and ability to manage multiple tasks.* Ability to work independently and part of a team.Work Conditions* This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.* This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.#LI-PG1