IT Field Engineer

DPR Construction; Raleigh (NC); On-site; USD 34,440 - 55,104; Full time

Job summary

DPR Construction requests an IT Field Engineer to provide on-site IT support for employees and partners at a major Raleigh jobsite. You will troubleshoot laptops, mobiles, and networks, install software, and manage assets to maintain security and service levels.

You will implement ITIL-based incident management, coordinate with cross-functional teams, and support rollouts of new technology while adhering to DPR standards.

Qualifications

• 3+ years of technical support experience.

Responsibilities

• Provide on-site IT support for a large construction jobsite in Raleigh, NC.
• Resolve incidents per SLAs/OLAs and document in ticketing system.
• Install and maintain software, hardware, and networks on-site.
• Manage assets using the company's asset system and ensure security.

Skills

Cisco Meraki

Networking TCP/IP

Dell/Lenovo/Microsoft workstations

Mobile devices iOS/Android

Microsoft Office 365

ITIL knowledge

Team collaboration

Troubleshooting

Root cause analysis

Cross-functional coordination

Education

AA degree in Computer Science or related field

ITIL Foundation certification

CompTIA A+ certification

Network+ certification

CCNA or MCSA certs a plus

Tools

Meraki

Monday.com

Microsoft Teams

Poly VC/VOIP

Microsoft Intune

Microsoft Autopilot

Job description

## IT Field EngineerApplylocations: Raleigh-Durham, NCtime type: Full timeposted on: Posted Todayjob requisition id: JR-15614## **Job Description****Position Summary**This is an**on-site position** responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in Raleigh, NC.**Responsibilities*** Interacts in-person, via telephone, email, IM, and web interface to assist users.* Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.* Installs and maintains software/equipment/networks at the jobsite.* Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/Samanage.* Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.* Responsible for maintaining company security through established tools.* Responsible for implementing rollouts for company technology that may impact the jobsite.* Follows ITIL processes for incident and problem management.* Provides IT training during onboarding and provisions assets following established best practices.* Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.* Takes initiative to work with other cross-functional IT team members to improve the quality of service.* Remains current on information technology, especially mobility solutions for business needs.* Works with jobsite team to design and implement infrastructure according to company standards.* Liaison with project team members to plan for jobsite IT needs during project lifecycle.* Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards.* Implements and follows large project jobsite standardization practices.* Works with service providers and trade partners to install and implement jobsite technologies.* Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site.* Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.* Flexibility to identify and self-schedule afterhours or weekend work when needed.* Troubleshoots various technical issues as level 1, level 2, or level 3 support.* Coordinate and track IT project deadlines and tasks.**Position Requirements***Skills** Excellent organizational, interpersonal, time-management skills* Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS)* Able to support video conferencing and scheduling hardware/software* Experience supporting Dell/Lenovo/Microsoft workstations and peripherals* Able to support Mobile devices (iOS/Android)* Skilled in Microsoft Office 365 and supporting diverse applications* Ability to react quickly and efficiently to high pressure situations* Expert in troubleshooting and root cause analysis* Team player, accepts & seeks feedback* Perform quality work within deadlines with or without direct supervision* Interact professionally with other employees, customers, and suppliers* Work effectively as a team contributor on all assignments* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations* Experience with Monday.com project tracking a plus* Experience with Meraki a plus* Experience with Microsoft Teams a plus* Experience with Poly VC / VOIP a plus* Experience with Microsoft Intune a plus* Experience with Microsoft Autopilot a plus.* Experience with fiber optic technology* Experience with low voltage*Education** AA degree in Computer Science or related field preferred, or equivalent related work experience* ITIL Foundation certification preferred* CompTIA A+ and Network+ preferred* CCNA or MCSA certifications a plus* ECMS (Meraki) a plus*Experience** 3+ years experience in Technical Support role* 1+ year experience in a Field Support role* AEC industry experience a plus*Work Conditions** On-site position. No remote or hybrid option.* Primarily based in Raleigh at a local construction site.* PPE may be required (DPR provided)* Dusty conditions exist as a natural part of the job site.* This position is hourly. Overtime by approval only.* 40 hours a week* Ability to lift 50 lbs.