Technical Analyst

Jobtailor; Arizona; On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking an experienced Application Support professional in Arizona to monitor incidents via Outlook/Teams/ServiceNow, analyze logs, and oversee scheduling software deployments. The role involves testing new/updated applications and ensuring critical systems run smoothly, with documentation of issues and solutions for future reference.

Ideal candidates have 5+ years in application support, familiarity with ERP systems, SQL troubleshooting skills, and experience with enterprise

Qualifications

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS).
• Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise) is preferred.
• Experience with fuel systems is preferred.

Responsibilities

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues.
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

Skills

Application support

SQL troubleshooting

ServiceNow

ITIL

ERP systems

Job scheduling software

Logs analysis

Fuel systems

Tools

JAMS

ServiceNow

Job description

Responsibilities

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues.
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

Requirements

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS, etc.).
• Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
• Experience with fuel systems is preferred.