Technical Analyst

SBH Health System; Northern, New York (KY, NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

SBH Health System seeks an experienced IT Support specialist to provide rapid end-user assistance for hardware, software, and connectivity issues across Windows and macOS environments. You will onboard/offboard users, manage licenses, and maintain AD, while creating self-help guides to reduce tickets.

The role involves hands-on hardware repair, printer and VoIP support, and basic network monitoring, with a focus on security and compliance. On-site work in Kentucky is expected.

Qualifications

• 2+ years in end-user IT support or similar role.
• Expert-level knowledge of Windows 10/11 and macOS; iOS knowledge a plus.
• Experience with SaaS licenses and AD maintenance is preferred.

Responsibilities

• Provide rapid-response end-user support via tickets, phone, and in-person for hardware, software, and connectivity issues.
• Onboard and offboard users; provision hardware and manage Office 365 licenses; maintain AD.
• Create and maintain How-To guides to encourage self-service resolution.
• Troubleshoot and repair end-user hardware, printers, VoIP phones, and conference room AV gear as needed.
• Assist in monitoring local networks (LAN/WAN) and wireless access points.

Skills

Customer support

Troubleshooting

Documentation

Communication

Teamwork

Education

Degree in IT or equivalent

Tools

Intune

Meraki MDM

Zendesk

Office 365

Azure AD

Job description

End-User Support: Provide rapid-response support via tickets, phone, and in- person for hardware, software, and connectivity issues.

Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.

Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.

Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear as needed.

Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points

Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.

Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.

Requirements

• Education: Degree in IT, Computer Science, or equivalent
• Experience: 2 or more years of experience in a similar role
• OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
• Certifications : CompTIA A+, Network+, MS are a plus
• Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
• Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs
• Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
• Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service