Technology Alignment Manager — Fix Problems Before Clients Ever See Them

Bmore Technology; White Marsh (MD); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Quarterly bonuses

Paid time off

Job summary

Bmore Technology is seeking a Technology Alignment Manager to lead our proactive alignment practice in White Marsh. You will travel to client sites, understand client environments deeply, and partner with our vCIO to ensure each client aligns with industry and company standards.

You will be the trusted advisor, spotting risks early, explaining findings plainly, and driving improvements across the service and project teams. A strong growth mindset and client-facing excellence are required.

Qualifications

• Requires MSP or IT consulting experience.
• Bachelor’s degree in IT or related field, or 3+ years of hands-on IT experience, plus multiple certifications.
• Experience explaining incidents to clients and obtaining buy-in.
• Valid driver’s license; willingness to travel to client sites.
• Bilingual English/Spanish encouraged.

Responsibilities

• Visit client sites across the Baltimore region for proactive alignment reviews.
• Be the go-to expert; explain environments and findings to clients in plain language.
• Identify technical risks and drive tickets down.
• Build trust with clients and partners; guide what to fix next.
• Help develop Standards Library; align client environments with standards.

Skills

MSP experience

IT consulting

Client communication

Education

Bachelor's degree in IT or related field

3+ years IT experience

Certifications (Microsoft, CompTIA, networking, security)

Tools

Microsoft

CompTIA

Networking

Security

Job description

Technology Alignment Manager — Fix Problems Before Clients Ever See Them

Bmore Technology White Marsh, Maryland, United States

About this position

Description: Most IT jobs are about fixing what broke. This one is about making sure it never breaks in the first place. Bmore Technology is looking for a Technology Alignment Manager to lead our Technology Alignment practice in White Marsh — a proactive, client-facing role for someone who loves getting out to client sites, knowing their environments inside and out, spotting risks early, and being the trusted advisor clients are glad to see walk through the door. You’ll work hand in hand with our vCIO to keep every client aligned with industry and Bmore best practices, and you’ll be the go-to expert our service and project teams turn to for your clients.

Who We Are

Founded in 2004, Bmore Technology is a managed IT services provider supporting businesses across the Baltimore region and the Myrtle Beach and Charleston areas of South Carolina. Our mission is simple: help businesses be more, with technology that solves problems and makes an impact. We’ve built our culture on learning, ambition, vision, and integrity — we invest in each other, and we’re invested in our clients.

We want the best of the best — people who come here to learn, grow, and expand their careers. And if that growth one day leads you to something even better for you and your family, we’ll be the first to cheer you on.

What You’ll Do

• Get out in the field — visit client sites across the Baltimore region for regular, proactive alignment reviews
• Be the expert everyone asks — know your clients’ environments better than anyone, and be the person our service and project teams come to for answers
• Stop problems early — review ticket trends, identify technical risks, and drive reactive tickets down
• Be the trusted advisor — build real relationships with clients and explain what you find in plain language
• Set the standard — help build our Standards Library and bring every client environment into alignment with it
• Partner with our vCIO — work side by side on each client’s technology roadmap, flag where they’re out of alignment, and help decide what gets fixed first
• Share the on-call rotation for after-hours support

Pay & Benefits

• Salary of $60,000 – $75,000 per year, based on experience, formal education, and certifications
• Medical, dental, and vision coverage for full-time employees, plus telemedicine access and a Health Savings Account option
• Company vehicle provided for client-site visits — no wear and tear on your own car
• Work from home while you’re the on-call technician — home base is our White Marsh office, with regular travel to client sites
• 401(k) retirement plan with company matching
• Quarterly bonuses based on company profitability, plus additional end-of-year bonus opportunities
• Paid time off and paid holidays

Requirements

• Previous MSP or IT consulting experience — you’ll support many different clients with very different environments, and thriving in that variety is a skill of its own
• A bachelor’s degree in IT or a related field, or 3+ years of hands-on IT experience — plus multiple technical certifications (Microsoft, CompTIA, networking, or security)
• You’ve been the tech — you’ve worked the tickets, handled the escalations your team sent your way, and sat across from clients explaining what happened and what’s next
• Genuine comfort talking with clients — you can build trust, explain what you found, and get buy-in on what to fix
• A proactive mindset — you’d rather prevent the outage than get the 2 a.m. call about it
• Organization, attention to detail, and the self-motivation to run your own schedule of client visits
• A valid driver’s license — you’ll be out at client sites across the Baltimore region regularly (we provide the company car)
• ¿Hablas español? Bilingual (English/Spanish) candidates are strongly encouraged to apply — many of our construction clients speak Spanish, and bilingual skills are a real asset on our team