Technical Advisor & Tech Support

CEC Entertainment, LLC; Topeka (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Telemedicine

401(k) plan

Employee meal discounts

EAP

Tuition savings

Scholarships

Job summary

CEC Entertainment, LLC is seeking a bench technician to support field operations and electronics repairs. The role includes maintaining technical documentation, CAD file work for 3D printing, and providing phone support from 7 A.M. to 5 P.M. Central Time.

Qualifications include strong verbal and written communication, 40 WPM typing, soldering, and CAD experience. High school diploma or equivalent required; prior bench tech experience preferred.

Qualifications

• Verbal communication skills required.
• Typing/data entry at least 40 WPM.
• Able to answer telephones and use Word/Excel.
• High school diploma or equivalent.
• Strong mechanical aptitude and problem solving.

Responsibilities

• Provide field service support and technical phone support.
• Perform quality repairs on electronics inventory items.
• Maintain tech manuals, schematics, and CAD files; assist CAD/3D print projects.

Skills

Verbal communication

Typing 40 WPM

Answer telephone

Word/Excel

High school diploma

Mechanical aptitude

Written communication

Analytical skills

Soldering

Customer relations

CAD/3D file creation

Education

High School diploma or equivalent

Tools

CAD software

Job description

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Commission Detail

Exempt : Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).

Non-Exempt : Commission potential from $2.00 to $8.00 for each Membership you sell, and from $0.60 to $2.40 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise).

Job Description

Essential Functions

Performs all duties and responsibilities in support of field services and operations. Supports the Corporate Objectives, including: "If you are not serving the Guest, serve someone who is."
Support our customer (Operations and Field Technical Managers).
Conduct Quality Repairs on items in the Electronics Repairs inventory list.
Provide Technical phone support for the field from 7 A.M. to 5 P.M. Central Time
Assemble various sound and other kit assemblies to support the field.
Maintain, create and update Tech manuals, schematics and text fixtures needed for repairs.
Assist in maintaining the Technical Support Web Site and implement future upgrades to support the field.
Process shipping and receiving of all exchange parts.
Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Assist in maintaining Tech Support Inventory (Cycle Counts and Bin Location Updates)

Assist with CAD File creation for 3D Print Projects.

Qualifications

Verbal Communication Skills
Typing/data entry (40 WPM)
Answer telephone
Computer Software: Word/Excel
High School/Equivalent
Outstanding mechanical aptitude
Written Communication Skills
Analytical Skills

Proficient at Soldering
Customer relations/service. Professional demeanor, attitude & appearance.
1 year experience as a Qualified Bench Technician.

1 year experience with CAD / 3D File creation

Physical Demands:

To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 – 50 lbs. Incumbent must use a computer, with repetitive movement of both hands. Incumbent must be able to work a 10-hour shift.

The Company

For more than 35 years, CEC Entertainment has served as the nationally recognized leader in family dining and entertainment and the place Where A Kid Can Be A Kid®. As the award-winning, number-one, kid-friendly restaurant for millions of families across the world, the company and its franchisees operate a system of more than 525 Chuck E. Cheese's stores located in 44 states and 10 foreign countries or territories. CEC welcomed Peter Piper Pizza to its portfolio in October 2014. More than 15,000 employees are dedicated to ensuring Every Guest leaves Happy!

Benefits & Perks

CEC offers a competitive benefits package designed to support employees nationwide.

All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts, an Employee Assistance Program (EAP), tuition savings, scholarships, and financial relief resources.

Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.

Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA options, life and disability insurance, voluntary benefits, legal coverage, and additional education and student loan support.

State & Local Compliance:

CEC provides paid sick leave and other benefits as required by applicable state and local laws.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company:

CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the placeWhere a Kid Can Be a Kid®, the brand is committed to safetythrough programs like Kid Check® and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the “Best in STEM” award and was named one of America’s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on---“The Fun is Baked In”! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across45statesand 18countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

* * *

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.