Scheduler I

Glidewell Dental; Irvine (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

Glidewell Dental in Irvine, California is seeking an Administrative Support Specialist who will provide administrative support, communicate with dental offices, and monitor production flow to ensure timely shipping of dental cases.

The candidate must have a high school diploma and at least six months of call center experience. The role offers a pay range of $18.00/hr.

Qualifications

• Minimum six (6) months to one (1) year of call center experience.

Responsibilities

• Provides administrative support such as verifying and/or scheduling shipping dates.
• Timely communicates with dental offices about changes to shipping dates.
• Updates case boxes and customer management system to reflect changes.
• Monitors rush case flow to ensure timely completion.
• Coordinates with management for important production updates.

Education

High school diploma or equivalent

Job description

Essential Functions

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Range: $18.00/hr