Dental Operations Scheduler

Crown World; Irvine (CA); On-site; USD 15,153 - 28,929; Full time

Job summary

Crown World in Irvine, CA is seeking an administrative professional to support shipping operations and serve as a liaison with dental offices. The role involves scheduling shipping dates, verifying case information, and updating multiple systems to reflect changes. You will work with a team to ensure timely production and delivery of cases.

The ideal candidate has a high school diploma and 6 months to 1 year of call center experience, with strong communication skills and attention to detail.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of call center experience.

Responsibilities

• Provide administrative support and verify/schedule shipping dates.
• Communicate with dental offices by phone or email using scripts.
• Update DL+ and customer management systems with shipping date changes.
• Assign cases and coordinate with Dental Technicians in DL Touch.
• Monitor production flow and rush case status to meet ship dates.
• Maintain daily inbox and communicate important updates to shifts.

Skills

Administrative support

Call center

Liaison

Shipping coordination

Education

High school diploma

Job description

Essential Functions:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creates modeless case pan; coordinates with digital team for model printing.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
• Informs next work shift team of important production updates, including necessary management team.
• Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
• Utilizes GO Location Scan to keep track of cases location and status on production floor.
• Prints/reprints prescriptions from work order/case tracking system as necessary.
• Timely scans cases to update location tracking as cases move are moved to different locations.
• Assigns cases to Dental Technicians through DL Touch.
• Monitors Outlook email inbox.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay Range: $18.00/hr