Technical Advisor

Körber Pharma Packaging AG; Richmond (VA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401k plan (1:1 match up to 6%)

Basic life insurance

Disability insurance

Voluntary life insurance

Training and development program

Job summary

Körber Technologies, Inc. in the United States seeks a Technical Advisor to clarify quotes and orders for machinery upgrades, conversions, and subunits. This role includes quality audits and kit inspections, with support for accounts in order processing, purchasing, and assembly.

Applicants should have a bachelor's in mechanical engineering or related field, at least 3 years in a technical role, English proficiency, and SAP or ERP experience. Some overtime may be required and expected.

Qualifications

• Bachelor's degree in mechanical engineering or related field; equivalent experience considered.
• Minimum 3 years in technical support, design, or engineering roles with similar machinery.
• Proficient in English; German preferred due to global documentation.
• Proficient in MS Office; experience with SAP or ERP systems.
• Able to read 2D/3D drawings and specifications; strong analytical skills.

Responsibilities

• Clarify technical quotes and orders for machine upgrades and conversions.
• Inspect kits, conversions, and machines for quality.
• Support accounts in order processing, purchasing, sales and assembly.
• Maintain filing of technical information for inquiries and orders.
• Update history files for installed equipment at customer sites.
• Perform other duties as assigned.

Skills

English proficiency

Technical troubleshooting

Analytical skills

2D/3D drawings

MS Office

Education

Bachelor's degree in mechanical engineering

Tools

SAP

Job description

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Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for a Technical Advisor to join our team.

The Technical Advisor’s primary responsibilities include the technical clarification of individual quotes and orders for machinery upgrades, conversions, machines, spare parts, and subunits. This role is also responsible for the inspection of kits and conversions, as well as conducting quality audits of machines.

Your role in our team

• You will manage technical clarification for customer inquiries in the form of quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines
• Quality inspection of kits and conversions and machines
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
• Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing
• You will maintain and update history files for equipment installed at customer site
• Perform all other duties as assigned.

Your profile

• You have a bachelor’s degree in mechanical engineering or a related technical field. Equivalent work experience in a mechanical environment or industrial engineering environment may be considered
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
• You are proficient in English (oral and written). Proficiency in German is preferred due to the nature of technical documentation and communication with global teams.
• You are proficient in Microsoft Office Suite (Word, Excel)
• Experienced with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D
• This position may require occasional overtime to meet project deadlines. Overtime will be compensated if applicable in accordance with company policy and applicable labor laws
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program

At Körber Technologies, Inc., you will work in an innovative, friendly, diverse environment. You will work with experienced colleagues and will have opportunities to advance your career. Körber Technologies, Inc is part of an exciting industry. As a company, we value our long-term relationships with our customers who value us and our innovative solutions and flexibility.

• You will work for a company who values its employees and their contributions
• You will work for a worldwide organization and will develop partnerships with your colleagues throughout the globe

Equal employeropportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail] . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

Körber Technologies GmbH is the lead company of the Körber Business Area Technologies. Körber is an international technology group with about 13,000 employees at more than 100 locations worldwide. In the Business Areas Pharma, Supply Chain, and Technologies, the Körber Group offers products, solutions and services that inspire. We, the Körber Business Area Technologies, develop customized solutions in the areas of machinery, equipment, software, measuring instruments, flavors, and services with a focus on the food and beverage industry. With our 25 global production, sales and service locations, we see ourselves as a strategic partner to our customers. Always keeping their goals in mind, we supply, deliver and integrate outperforming technologies with passion, precision and performance to help them reach their full potential.