APP Technician

Körber Technologies; Richmond (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Paid vacation

401k with 6% match

Medical, dental, vision insurance

Training and Development Program

Job summary

Körber Technologies, Inc. is seeking an APP Technician to provide technical support for PM100, PM80, PM100T, and PM80T equipment within the Asset Protection Program. This role requires overnight shift work and independent operation while communicating status and corrective actions to customers and teams.

You will monitor preventive maintenance, troubleshoot, and help maintain APP standards to protect customer assets and uptime. Collaboration with cross-functional teams is essential for success.

Qualifications

• Hands-on technical experience supporting PM100, PM80, PM100T, and PM80T platforms.
• Experience with APP equipment and customer support activities.
• Strong test and tune on Koerber single rod makers.
• Advanced troubleshooting skills for mechanical, pneumatic, and operational equipment issues.
• Ability to read and interpret technical manuals, machine drawings, schematics, and maintenance documentation.

Responsibilities

• Monitor and support preventive maintenance activities on PM100, PM80, PM100T, and PM80T equipment.
• Review machine condition, performance, and maintenance findings to identify developing reliability concerns.
• Help ensure APP maintenance standards, procedures, and documentation requirements are followed.
• Provide responsive troubleshooting support for mechanical, pneumatic, and operational issues.
• Diagnose machine failures, identify likely root causes, and implement or recommend corrective actions.
• Support breakdown response, recovery, and safe return to production.
• Evaluate machine settings and operating conditions and make adjustments to improve quality, efficiency, and stability.
• Maintain clear shift handoff notes and communicate open issues, risks, and required follow-up actions.

Skills

PM100/PM80 platforms

Troubleshooting

Technical documentation

Overnight work

Communication skills

Education

High school diploma or equivalent

Technical degree / apprenticeship

Tools

MS Office

Maintenance documentation systems

Job description

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for a APP Technician to join our team. The Technical Support Technician provides technical support for PM100, PM80, PM100T, and PM80T equipment within the Asset Protection Program (APP). This position supports equipment reliability through preventive maintenance oversight, reactive troubleshooting, machine testing and tuning, and operational support during C Shift. The successful candidate must have a strong background in test and tune activities on Koerber single rod makers and must be able to work independently during overnight operations while communicating equipment status, risks, and corrective actions clearly to customers and internal teams.

Your role in our team

• You will monitor and support preventive maintenance activities on PM100, PM80, PM100T, and PM80T equipment
• Review machine condition, performance, and maintenance findings to identify developing reliability concerns
• Help ensure APP maintenance standards, procedures, and documentation requirements are followed
• You will provide responsive troubleshooting support for mechanical, pneumatic, and operational issues
• Diagnose machine failures, identify likely root causes, and implement or recommend corrective actions
• Support breakdown response, recovery, and safe return to production
• Perform test and tune activities on Koerber single rod makers
• Evaluate machine settings and operating conditions and make adjustments to improve quality, efficiency, and stability
• You will support APP objectives focused on protecting customer assets, improving up time, and sustaining equipment performance
• Maintain clear shift handoff notes and communicate open issues, risks, and required follow-up actions

Your profile

• You have a high school diploma or equivalent. A technical degree, apprenticeship, or formal training in mechanical, industrial, or maintenance technology is preferred
• Hands-on technical experience supporting PM100, PM80, PM100T, and PM80T platforms, as well as APP equipment and related customer support activities, is required
• Strong demonstrated experience performing test and tune activities on Koerber single rod makers is required
• Advanced troubleshooting skills for mechanical, pneumatic, and operational equipment issues, with the ability to analyze problems, identify root causes, and support corrective actions, are required. Experience with continuous improvement and reliability-centered maintenance practices is preferred
• Ability to read and interpret technical manuals, machine drawings, schematics, and maintenance documentation is required. Proficiency with Microsoft Office applications and computerized maintenance or service documentation systems is preferred
• Strong analytical, problem-solving, communication, and documentation skills are required, along with the ability to work independently and make sound technical decisions during overnight operations
• Must be available to work C Shift, 11:00 PM-7:00 AM, Monday through Friday, and be able to stand, walk, climb, bend, kneel, and lift equipment or components as required
• Must be able to work safely in an operating manufacturing environment while complying with applicable safety requirements. Occasional travel may be required to support customer locations or APP activities

Can you find yourself in this profile? Then you are right at Körber. We look forward to talking with you! Körber Xperience (koerber.com)!

Your benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Medical, dental, vision insurance plans
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program

Your working environment at Körber Technologies, Inc.

At Körber Technologies, Inc., you will work in an innovative, friendly, diverse environment. You will work with experienced colleagues and will have opportunities to advance your career. Körber Technologies, Inc is part of an exciting industry. As a company, we value our long-term relationships with our customers who value us and our innovative solutions and flexibility.

• You will work for a company who values its employees and their contributions
• You will work for a worldwide organization and will develop partnerships with your colleagues throughout the globe

Equal employer opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to [e-mail].

Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.