Technical Advisor

Körber; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Paid vacation

Sick days

Paid holidays

401k plan with employer match

Medical, dental, vision insurance

Life and disability insurance

Training and development program

Job summary

Körber Technologies, Inc. in the United States is seeking a Technical Advisor to join our team.

The role involves clarifying technical details for quotes and orders related to machinery upgrades, conversions, and spare parts, as well as conducting quality audits of machines. You will support Account Administrators in order processing and assembly, maintain accurate history files, and ensure engineering information is documented and retrievable.

Qualifications

• Bachelor's in mechanical engineering or related technical field.
• Minimum 3 years in a technical support, design, or engineering role.
• Fluent in English; German language skills preferred.

Responsibilities

• Clarify technical details for quotes and orders to upgrade/convert machinery.
• Inspect kits, conversions, and machines for quality.
• Support Accounts in order processing, purchasing, and assembly.
• Maintain organized technical information and history files.
• Assist with other duties as assigned.

Skills

English proficiency

Analytical thinking

Reading drawings

Microsoft Office

Communication skills

Education

Bachelor's degree in Mechanical Engineering

Tools

SAP

Job description

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for a Technical Advisor to join our team. The Technical Advisor's primary responsibilities include the technical clarification of individual quotes and orders for machinery upgrades, conversions, machines, spare parts, and subunits. This role is also responsible for the inspection of kits and conversions, as well as conducting quality audits of machines.

Your role in our team

• You will manage technical clarification for customer inquiries in the form of quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines
• Quality inspection of kits and conversions and machines
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
• Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing
• You will maintain and update history files for equipment installed at customer site
• Perform all other duties as assigned

Your profile

• You have a bachelor's degree in mechanical engineering or a related technical field. Equivalent work experience in a mechanical environment or industrial engineering environment may be considered
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
• You are proficient in English (oral and written). Proficiency in German is preferred due to the nature of technical documentation and communication with global teams.
• You are proficient in Microsoft Office Suite (Word, Excel)
• Experienced with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D
• This position may require occasional overtime to meet project deadlines. Overtime will be compensated if applicable in accordance with company policy and applicable labor laws

Can you find yourself in this profile? Then you are right at Körber. We look forward to talking with you!Körber Xperience (koerber.com)!

Your Benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Medical, dental, vision insurance plans
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program

Your working environment atKörber Technologies, Inc.

At Körber Technologies, Inc., you will work in an innovative, friendly, diverse environment. You will work with experienced colleagues and will have opportunities to advance your career. Körber Technologies, Inc is part of an exciting industry. As a company, we value our long-term relationships with our customers who value us and our innovative solutions and flexibility.

• You will work for a company who values its employees and their contributions
• You will work for a worldwide organization and will develop partnerships with your colleagues throughout the globe

Equal employeropportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!