Technical Account Specialist: Final Control Valves

Puffer-Sweiven; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Puffer-Sweiven is seeking a Technical Account Specialist in Houston to support process control valve solutions and customer engagements. You will prepare quotes, assist sales teams, and interact with customers by phone and email to ensure technical and commercial alignment.

Role involves developing customer requirements, managing quote changes, and driving order conversions while delivering exceptional service and ensuring satisfaction throughout the sales cycle.

Qualifications

• Proposals or quotes preparation for petrochemical, refining, or power applications.
• Daily customer interaction by phone and email for technical and sales support.
• Developing customer requirements and identifying value-added opportunities.

Responsibilities

• Prepare proposals or quotes for represented process control solutions, including valve sizing, delivery, and pricing in Salesforce.
• Assist Outside Sales in achieving strategic goals for assigned accounts.
• Interact with customers daily by phone and email to provide technical, commercial, and sales support.
• Develop customer requirements and identify opportunities to expand product supply.
• Manage changes to quotations and orders to reduce non-conformances and improve satisfaction.
• Proactively follow up on quotations to drive conversions and enhance customer experience in Salesforce.
• Monitor post-award activities to exceed expectations and drive loyalty.
• Take appropriate oversight of sales processes as needed.

Skills

Sales support

Customer communication

Sales coordination

Tools

Salesforce

Job description

Puffer-Sweiven is seeking a Technical Account Specialist in Houston to support process control valve solutions and customer engagements. You will prepare quotes, assist sales teams, and interact with customers by phone and email to ensure technical and commercial alignment.

Role involves developing customer requirements, managing quote changes, and driving order conversions while delivering exceptional service and ensuring satisfaction throughout the sales cycle.