Technical Account Specialist: Drive Automation Solutions

Socket.dev; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Puffer-Sweiven, serving the Central and Gulf Coast regions of Texas, seeks a technically adept sales-oriented professional to support business-unit and sales goals and build strong customer relationships. You will deliver technical demonstrations, assess requirements, and collaborate with factory personnel across sales, service, and manufacturing.

You will maintain up-to-date knowledge of our product portfolio, engage in proposals, and participate in customer visits.

Qualifications

• BS/BA preferred in a technical discipline.
• Knowledge of the sales process and portfolio.
• Clear understanding of instrumentation and control systems.
• 2+ years’ experience in a process or manufacturing facility in a technical role.
• Alternate 3–5 years in an engineering company with automation project design/implementation.
• Direct experience in a sales or customer service oriented environment.

Responsibilities

• Support and promote business unit and sales team goals, initiatives and events as identified by the business unit manager.
• Establish and maintain relationships with customer base to support proposals, provide technical consultation, and resolve customer issues.
• Establish and maintain relationships with factory personnel who support sales, customer service and manufacturing.
• Keep current with upgrades and maintain thorough knowledge of all products and services in the assigned portfolio.
• Develop and conduct effective demonstrations/seminars and deliver technical information on all products and services in direct line of responsibility.
• Assess customer requirements and relate them to products and services, and develop proposals to provide these products and services.
• Participate in sales visits with Account Sales team members as appropriate and required.
• Proficient in order management cycle including planning, entry, status tracking and reporting, expediting, and change management.
• Interact with other Systems and Reliability Solutions Business Unit teams to optimize team performance, identify opportunities for new business, and support improvements of internal work practices.
• Provide status reports to Sales and Service Management as assigned.
• Train incoming employees in work processes.
• Performs other duties as required.

Skills

Sales experience

Customer service

Technical knowledge

CRM systems

MS Office

Presentation skills

Interpersonal skills

Education

BS/BA degree

Tools

CRM software

Order management systems

Job description

Puffer-Sweiven, serving the Central and Gulf Coast regions of Texas, seeks a technically adept sales-oriented professional to support business-unit and sales goals and build strong customer relationships. You will deliver technical demonstrations, assess requirements, and collaborate with factory personnel across sales, service, and manufacturing.

You will maintain up-to-date knowledge of our product portfolio, engage in proposals, and participate in customer visits.