Technical Account Manager - WhereScape

IDERA Software; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Austin, TX is seeking a passionate Technical Account Manager to enhance customer retention. This role involves leading the deployment and support of WhereScape solutions, along with addressing technical challenges and maintaining customer relationships. Ideal candidates will have 3-7+ years of relevant experience and strong communication skills to effectively interact with both technical and business audiences. Join this dynamic team to drive customer success and technical excellence.

Qualifications

• 3-7+ years of experience architecting and maintaining data warehouses.
• Hands-on experience with modern data platform technologies.
• Ability to solve complex data issues under time pressure.

Responsibilities

• Lead the installation and deployment of WhereScape solutions.
• Provide hands-on data automation expertise and custom solutions.
• Act as a trusted technical advisor for customers.

Skills

Data warehouse architecture

Troubleshooting skills

Communication skills

Customer-first mindset

Tools

WhereScape suite of tools

Job description

Join to apply for the Technical Account Manager - WhereScape role at IDERA Software.

WhereScape helps organizations design, build, and deploy data infrastructure faster through automation. Hundreds of enterprises worldwide rely on WhereScape to accelerate delivery and unlock strategic value from their data. As we scale for the next phase of growth, we’re expanding our team with passionate, hands‑on data experts who thrive in fast‑paced, customer‑centric environments.

About the Role

The Technical Account Manager (TAM) is a critical member of the post‑sales team and a key pillar of our customer retention engine. You will guide customers through successful adoption of WhereScape by owning the end‑to‑end technical relationship, from installation and environment setup to advanced troubleshooting and custom field solutions.

This role combines deep data warehouse expertise with exceptional communication and relationship management. You will work cross‑functionally with Product, Support, Sales, and Customer Success to ensure customers receive timely, high‑quality solutions to technical challenges.

What You’ll Do

• Lead the installation, configuration, and deployment of WhereScape solutions across diverse environments, platforms, and customers
• Provide hands‑on data automation expertise, building custom field solutions as needed for unique customer environments
• Act as a trusted technical advisor, ensuring customers adopt best practices and fully leverage WhereScape capabilities
• Partner with Support and Product to resolve complex, high‑severity issues quickly and professionally
• Collaborate with Product to influence the roadmap based on real‑world customer needs and feedback
• Work closely with Customer Success and Sales to support expansion and renewal opportunities by demonstrating value and execution excellence
• Develop technical documentation, enablement materials, and repeatable delivery frameworks to improve scalability and consistency across engagements

What You Bring

• 3–7+ years architecting, building, and maintaining data warehouses or large‑scale data environments
• Hands‑on experience with modern data platform technologies and methodologies
• Strong troubleshooting skills — ability to diagnose and solve complex data/environment issues under time pressure
• Excellent communication and relationship‑building skills; comfortable presenting to both technical and business audiences
• A customer‑first mindset with a drive for continuous improvement and shared success
• Experience with WhereScape’s suite of tools

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By submitting your application, you acknowledge that Idera, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).

In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting <a href="mailto:[e-mail]">[e-mail]</a>. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.

Referrals increase your chances of interviewing at IDERA Software by 2x.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales, General Business, and Education

Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing