Technical Account Manager, Supply Strategy & Operations

Amazon; New York (NY); On-site; USD 118,000 - 205,000; Full time

Job summary

A leading company seeks a Technical Account Manager for Supply Strategy & Operations in New York. This role involves improving products and processes for Amazon Ads, ensuring operational health for RTB exchange partnerships, and collaborating with partner teams globally. Ideal candidates have extensive experience in IT development and consulting, particularly in cloud computing and programmatic advertising.

Qualifications

• 2+ years of design, implementation, or consulting experience.
• 10+ years of IT development or consulting in software or Internet industries.

Responsibilities

• Own operational responsibility for multiple partners.
• Drive towards 100% bidding efficiency.
• Identify areas for automation and improvement.

Skills

Design

Implementation

Consulting

Cloud Computing

Data & Analytics

Job description

Technical Account Manager, Supply Strategy & Operations

Job ID: 2973711 | Amazon Advertising LLC

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

Solutions Architects within the Solutions Integrations team under the Amazon Ads org is primarily an individual contributor, non-engineering, technical role. The core function of this role is to identify opportunities to improve the products, processes, policies and systems that allow Amazon Ads to deliver open internet inventory to advertiser customers. This includes identifying opportunities to close gaps in existing features, implementing processes to improve existing ones, and drafting proposals to initiate the development of net new products. The role will also support the investigation and resolution of high impact events in addition to chronic, complex and/or novel issues that negatively impact the health or value of our third-party supply integrations.

The Solutions Architect (SA) role requires an in-depth understanding of programmatic Ad Tech companies and Open RTB protocol and IAB standards. The SA is expected to understand how our bidding systems interact with Open Internet Supply, end to end. The SA role frequently requires close collaboration with internal and external partner teams' engineering and product stakeholders. Their job is to see solutions implemented in alignment with open internet supply standards and protocols.

The SA will also act as a technical consultant with open internet suppliers to ensure that new features and supply policies developed by Amazon Demand Tech are implemented consistently and correctly across all applicable 3P suppliers. The SA will drive assessments of unique supplier offerings and when merited support development initiatives that would unlock net new value for advertiser customers through these solutions. The SA will similarly support business critical functions that are unique to our largest supply partners, while looking for opportunities to drive them towards standardization.

The SA role is an independent contributor position, who has the technical acumen to build and assist partners with building difficult and novel solutions.

The SA acts as an operational leader and owns the operational health for many RTB exchange partnerships globally to enable Amazon’s advertiser customers to realize the efficiency and transparency of programmatic advertising at scale. The role has the opportunity to influence the way Amazon Advertising manages ad campaigns across hundreds of thousands of web sites, mobile apps and Streaming TV content around the world, in support of a wide range of fast-growing advertising programs. This role is based in New York, and will collaborate heavily with partner teams in Seattle, Palo Alto, London, and Bangalore.


Key job responsibilities
* Own the operational responsibility for multiple partners.
* Own the health and quality of integrations and drive towards 100% bidding efficiency
* Use and/or build real-time monitoring tools to ensure optimal delivery for our advertisers
* Escalate critical issues to internal stakeholders and drive towards a fast resolution
* Identify areas for automation, improvement and scalability to support the backbone of our programmatic supply business and work with the team to drive these to execution
* Ensure smooth execution of technical integrations from start to finish and drive support for new partner features.
* Evangelize product initiatives and gain alignment from partners. Bridge the technical and operational gap with our partners and translate partner feedback into product and engineering requirements.
* Drive the right technical trade-offs between long-term objectives and short-term needs while independently executing plans to completion.

BASIC QUALIFICATIONS

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

PREFERRED QUALIFICATIONS

- Experience working within software development or Internet-related industries
- Experience migrating or transforming legacy customer solutions to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: April 19, 2025 (Updated about 6 hours ago)

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Posted: May 13, 2025 (Updated about 22 hours ago)

Posted: May 13, 2025 (Updated about 22 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.