Key Account Manager

JINGDONG Logistics; Perth Amboy (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a proactive Key Account Manager to enhance strategic client relationships. This role focuses on ensuring high satisfaction and retention while driving business growth. You'll leverage your strong negotiation and relationship management skills to collaborate with internal teams and deliver exceptional service. If you have a background in logistics or e-commerce and are passionate about client success, this position offers a dynamic environment where your contributions will be valued and impactful.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Career development opportunities

Qualifications

• 5-8+ years of experience in key account management or customer success.
• Strong relationship management and negotiation skills.
• Proven ability to collaborate across departments.

Responsibilities

• Manage day-to-day communications and relationship development with key clients.
• Identify opportunities for upselling and cross-selling.
• Lead customer onboarding processes for smooth transitions.

Skills

Key Account Management

Client Relations

Negotiation Skills

Analytical Skills

Problem-Solving

Project Management

CRM Systems

Fluency in English

Mandarin

Education

Bachelor’s degree in Business

MBA

Tools

CRM Systems

Data Analysis Tools

Job description

This range is provided by JINGDONG Logistics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Direct message the job poster from JINGDONG Logistics

JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and customer-focused logistics solutions.

Position Overview

We are seeking an experienced and proactive Key Account Manager to manage and grow strategic client relationships, ensuring high levels of satisfaction, retention, and business expansion. This role requires a client-focused professional who can build strong partnerships, collaborate closely with internal teams, and drive solutions that align with both customer goals and JD Logistics’ capabilities.

We are seeking two seasoned AMs to support a Global Fashion Retailer client! Only candidates with eCommerce, Contract Logistics/3PL experience will be considered.

Key Responsibilities

• Serve as the primary point of contact for key clients, managing day-to-day communications, relationship development, and service delivery.
• Build strong, long-term client relationships, ensuring customer satisfaction, retention, and revenue growth.
• Identify opportunities for upselling, cross-selling, and service enhancements, collaborating with sales and operations teams to drive additional value.
• Collaborate with internal teams (operations, logistics, sales, and customer service) to ensure seamless execution and proactive problem resolution.
• Develop and present regular performance reviews, including account performance, KPIs, and opportunities for improvement.
• Monitor market trends, client feedback, and operational data to continuously enhance service quality and identify growth opportunities.
• Act as an escalation point, resolving issues quickly while maintaining strong client relationships.
• Lead customer onboarding processes to ensure smooth transitions and strong initial engagement.
• Leverage technology and data insights to improve client performance tracking and drive proactive recommendations.

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field (MBA preferred).
• 5-8+ years of experience in key account management, client relations, or customer success, ideally within logistics, 3PL, supply chain, or e-commerce industries.
• Strong relationship management and negotiation skills, with a proven track record of managing key accounts and driving revenue growth.
• Excellent analytical, problem-solving, and project management abilities.
• Experience working with CRM systems and data analysis tools to track and improve account performance.
• Solid understanding of logistics and supply chain operations, with the ability to align customer needs with JD Logistics’ capabilities.
• Proven ability to collaborate across departments and lead cross-functional initiatives.
• Fluency in English required; Mandarin is a plus.

Compensation

• Salary Range: $90,000 - $120,000 per year, depending on experience.
• Bonus: Performance-based annual bonus.
• Benefits: Comprehensive health, dental, and vision insurance, 401(k), paid time off, and career development opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Strategy/Planning, and Product Management

• Industries

  Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Online and Mail Order Retail

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