Technical Account Manager (Remote Europe)

n8n GmbH; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

n8n GmbH is seeking a Technical Account Manager in the United States to own the technical success of top-tier customers. You will be the dedicated technical point of contact, guiding deployments from implementation through ongoing operations and building deep relationships with technical stakeholders and platform owners.

You will drive platform health, scalability, and performance by assessing deployments, recommending improvements, and guiding automation practices.

Qualifications

• Technical leadership and senior-level cloud/DevOps experience in a customer-facing role.
• Experience with distributed systems, APIs, and platform operations.
• Ability to diagnose production issues and translate complex tech topics into actionable guidance.

Responsibilities

• Act as the dedicated technical point of contact for top-tier customers.
• Lead the handoff from Sales Engineering to ongoing operations.
• Build relationships with architects, platform owners, and engineering leaders.
• Assess deployments for risks in scalability, reliability, and performance.
• Recommend platform improvements and architectural changes.
• Guide customers on automation and workflow best practices.
• Oversee incident management and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success.
• Communicate proactive risk management and resolution plans.
• Analyze support activity and usage patterns to drive preventative action.
• Triage product issues and track feedback to completion with Product/Engineering.
• Share insights with Product/Engineering to improve platform outcomes.

Skills

Technical leadership

Solutions Architecture

Customer Engineering

SRE

Cloud infrastructure

DevOps

Stakeholder management

Cross-functional collaboration

Production troubleshooting

Clear technical communication

Tools

Docker

Kubernetes

Cloud platforms

Monitoring tools

Job description

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders


• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects


• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption.

As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed:

OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.


• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.


• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.

DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE

• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.


• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.


• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.

MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE

• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.


• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.


• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.

TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT

• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.


• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.


• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.


• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

REQUIREMENTS

MUST-HAVES

• Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.


• Infrastructure and platform expertise: You deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations.


• Production troubleshooting: You have diagnosed performance, reliability, and scalability challenges in production environments.


• Clear technical communication: You can translate complex technical topics into actionable recommendations for both technical and business stakeholders.


• Stakeholder management: You’re confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes.


• Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges.


• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems.

NICE-TO-HAVES

• At least 6 months experience with n8n or similar workflow …