Technical Account Manager - Physical Security Solutions

K Group Companies; Kentucky; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

100% employer paid family health insurance premium

100% employer paid disability insurance

100% employer paid dental & vision insurance

401k with Safe Harbor contributions

Profit sharing opportunities

Job summary

A reputable technology service provider is seeking a Technical Account Manager for physical security solutions in the United States. This role is key in managing and developing client relationships while generating new business through expertise in CCTV and security systems. Candidates should possess 2-4 years of relevant account management experience and strong technical aptitude. The role offers a competitive salary, bonuses, and comprehensive benefits including paid time off and health insurance.

Qualifications

• 2-4 years of experience in technical sales or account management in security or related industries.
• Strong knowledge of security systems: CCTV, fire, intrusion detection, access control.
• Experience managing key accounts.
• Excellent communication and relationship-building skills.

Responsibilities

• Develop and manage client relationships, acting as the primary contact for key accounts.
• Generate new business opportunities within existing accounts.
• Collaborate with clients to identify solutions based on their challenges.
• Design tailored solutions utilizing knowledge of security systems.
• Stay updated with security technologies and trends to effectively advise clients.
• Work with technical teams to meet client needs.
• Identify opportunities for up-selling and cross-selling.

Skills

Technical sales experience

Knowledge of CCTV systems

Account management experience

Excellent communication skills

Ability to work in fast-paced environment

Technical aptitude in security technologies

Commercial mindset

Consultative sales

Job description

Technical Account Manager - Physical Security Solutions

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Responsibilities

• Develop and manage client relationships, serving as the primary point of contact for key accounts.
• Generate new business opportunities by expanding within existing accounts.
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
• Stay current with new security technologies, products, and industry trends to advise clients effectively.
• Partner with technical teams to ensure client needs are accurately translated into deliverables.
• Identify opportunities for up‑selling and cross‑selling across the security and IT service portfolio.

Qualifications

• 2-4 years of technical sales or account management experience in security or related industries.
• Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
• Must have experience in account management.
• Excellent communication and relationship‑building skills.
• Be able to work at a fast‑paced environment.
• Strong technical aptitude with digital and security technologies.
• Commercially minded with a focus on delivering measurable client and business outcomes.

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Compensation And Benefits

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer paid family health insurance premium.
• 100% employer paid disability insurance.
• 100% employer paid dental & vision insurance.
• 401k with Safe Harbor contributions from company annually.
• Profit sharing opportunities.