PreSales Engineer - (Physical Security )

K Group Companies; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

100% employer paid family health insurance premium

401k with Safe Harbor contributions

Job summary

A local technology service provider in Grand Rapids, MI is seeking a PreSales Engineer for Physical Security. The role involves conducting technical assessments, creating specifications, and ensuring effective communication throughout projects. Candidates should have physical security experience and strong troubleshooting skills. This position offers competitive compensation and a supportive work environment that encourages collaboration and innovation.

Qualifications

• Experience in Physical Security field is required.
• Proficient in troubleshooting complex technical problems.
• Ability to communicate effectively within cross-functional teams.

Responsibilities

• Provide comprehensive communications and documentation during projects.
• Support Sales representatives in progressing Opportunities.
• Perform technical presentations demonstrating product benefits.

Skills

Physical Security field experience

Strong working knowledge of computer systems, hardware, and software

Strong troubleshooting skills

Ability to work collaboratively in teams

Education

Associate degree or 4 years’ experience

Tools

Low voltage cabling solutions

Video monitoring solutions

Job description

Overview

The PreSales Engineer for Physical Security is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.

Responsibilities

• Provide effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring clean execution and excellent experience for all involved
• Support the Sales representative in consistently moving Opportunities forward
• Ensure excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments
• Listen, understand, and document customer or prospect needs and requirements
• Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes
• Maintain expert level of RSI product and service knowledge and their applications
• Assist the Sales representative with technical knowledge pertaining to the products and services offered by the company
• Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements
• Provide updates through excellent communication and detailed notes within ConnectWise
• Interpret blueprints, diagrams, submittals, specifications, and schematics
• Follow and support electrical codes, industry best practices and company standards
• Record time efficiently and accurately within the sales cycle
• Job duties other than those detailed above may be assigned and may become a permanent part of this job description
• Assist service team with advanced technical knowledge
• Assess the strengths and limitations of the current technology stack as it relates to product offerings
• Assist with the creation of technical best practice guides to support the service team
• Assist the sales representative(s) by maintaining margins in both product and service to deliver solutions within budget

Qualifications

• Physical Security field experience is required
• Strong working knowledge of computer systems, hardware, and software
• Associate degree or 4 years’ experience preferred
• Strong troubleshooting skills with the ability to identify and resolve complex technical problems
• Ability to work collaboratively in cross-functional teams and communicate effectively
• Proven ability to meet deadlines and handle multiple tasks
• Familiarity with low voltage cabling and video monitoring solutions preferred

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation And Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities