Technical Account Manager - Electronic Security Systems

K Group Companies

Grand Rapids (MI)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Employer paid family health insurance

Employer paid disability insurance

Employer paid dental & vision insurance

401k with company contributions

Profit sharing opportunities

Job summary

K Group Companies is seeking a Technical Account Manager in Grand Rapids, Michigan, to serve as the primary liaison between the company and its clients. The successful candidate will manage client relationships and generate business by leveraging technical expertise in physical security systems such as CCTV and access control.

This role offers a competitive salary and an engaging work environment focused on teamwork and collaboration. K Group is dedicated to delivering top-notch technology services across the U.S.

Qualifications

2-4 years of technical sales or account management experience in security or related industries.
Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
Must have experience in account management.
Excellent communication and relationship-building skills.

Responsibilities

Develop and manage client relationships, serving as the primary point of contact for key accounts.
Generate new business opportunities by expanding within existing accounts.
Collaborate with clients to understand business challenges and align solutions.
Leverage knowledge of security systems to design tailored solutions.
Stay current with new security technologies to advise clients effectively.

Skills

Technical sales experience

Knowledge of CCTV systems

Account management

Communication skills

Relationship building

Fast-paced environment

Technical aptitude

Commercial mindset

Job description

Technical Account Manager Overview

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Technical Account Manager Responsibilities

Develop and manage client relationships, serving as the primary point of contact for key accounts
Generate new business opportunities by expanding within existing accounts
Collaborate with clients to understand business challenges and align solutions across physical security and managed services
Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions
Stay current with new security technologies, products, and industry trends to advise clients effectively
Partner with technical teams to ensure client needs are accurately translated into deliverables
Identify opportunities for up‑selling and cross‑selling across the security and IT service portfolio

Technical Account Manager Qualifications

2-4 years of technical sales or account management experience in security or related industries
Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems
Must have experience in account management
Excellent communication and relationship‑building skills
Be able to work at a fast‑paced environment
Strong technical aptitude with digital and security technologies
Commercially minded with a focus on delivering measurable client and business outcomes

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here

"Great, focused, team environment." For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community. As a local, 3rd generation family‑owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other! Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation And Benefits