Technical Account Manager - Physical Security Solutions

K Group Companies

Kentucky

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

100% employer paid family health insurance

401(k) with annual Safe Harbor contributions

Profit sharing opportunities

Profit sharing

Job summary

A local technology service provider is seeking a Technical Account Manager to act as the primary liaison with clients. The role involves driving growth, managing key accounts, and providing tailored security solutions. Candidates should have 2-4 years of experience in technical sales or account management, with strong knowledge of security systems including CCTV and access control. The ideal individual will have excellent communication and relationship-building skills, thriving in a fast-paced environment. Competitive salary and comprehensive benefits offered.

Qualifications

2-4 years of technical sales or account management experience in security or related industries.
Strong knowledge of CCTV, fire systems, intrusion detection, access control, and emergency nurse call systems.
Must have experience in account management.
Strong communication and relationship-building skills.
Ability to work in a fast-paced environment.
Technical aptitude with digital and security technologies.
Commercially minded with focus on outcomes.

Responsibilities

Develop and manage client relationships as the primary contact for key accounts.
Generate new business opportunities by expanding within existing accounts.
Collaborate with clients to understand challenges and align security solutions.
Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
Stay current with new security technologies, products, and industry trends to advise clients effectively.
Partner with technical teams to ensure client needs are translated into deliverables.
Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.

Skills

Technical sales or account management experience

Knowledge of CCTV and security systems

Excellent communication skills

Relationship-building skills

Ability to work in a fast-paced environment

Strong technical aptitude

Commercially minded

Job description

Technical Account Manager Overview

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Technical Account Manager Responsibilities

Develop and manage client relationships, serving as the primary point of contact for key accounts
Generate new business opportunities by expanding within existing accounts
Collaborate with clients to understand business challenges and align solutions across physical security and managed services
Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions
Stay current with new security technologies, products, and industry trends to advise clients effectively
Partner with technical teams to ensure client needs are accurately translated into deliverables
Identify opportunities for up‑selling and cross‑selling across the security and IT service portfolio

Technical Account Manager Qualifications

2-4 years of technical sales or account management experience in security or related industries
Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems
Must have experience in account management
Excellent communication and relationship‑building skills
Be able to work at a fast‑paced environment
Strong technical aptitude with digital and security technologies
Commercially minded with a focus on delivering measurable client and business outcomes

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family‑owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation And Benefits