Technical Account Manager - Physical Security Solutions

3M HEALTHCARE; Grand Rapids (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Health insurance

Disability insurance

Dental and vision insurance

401(k) with Safe Harbor contributions

Profit-sharing opportunities

Job summary

3M HEALTHCARE is seeking a Technical Account Manager with a strong background in CCTV, intrusion detection, access control, and emergency nurse call systems. You will be the primary liaison between our clients and internal teams, driving growth by identifying opportunities and aligning solutions with client needs.

This role blends technical aptitude with consultative account management, supporting existing accounts and new business, and translating client requirements into deliverables with

Qualifications

• 2–4 years of technical sales or account management experience in security or related industries.
• Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
• Proven experience in account management.
• Excellent communication and relationship‑building skills.
• Ability to work effectively in a fast‑paced environment.
• Strong technical aptitude with digital and security technologies.
• Commercially minded with a focus on delivering measurable client and business outcomes.

Responsibilities

• Develop and manage client relationships, serving as the primary point of contact for key accounts.
• Generate new business opportunities by expanding within existing accounts.
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
• Stay current with new security technologies, products, and industry trends to advise clients effectively.
• Partner with technical teams to ensure client needs are accurately translated into deliverables.
• Identify opportunities for up‑selling and cross‑selling across the security and IT service portfolio.

Skills

Technical sales experience

Account management

CCTV knowledge

Fire systems

Intrusion detection

Access control

Emergency nurse call systems

Job description

Overview

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Responsibilities

• Develop and manage client relationships, serving as the primary point of contact for key accounts.
• Generate new business opportunities by expanding within existing accounts.
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
• Stay current with new security technologies, products, and industry trends to advise clients effectively.
• Partner with technical teams to ensure client needs are accurately translated into deliverables.
• Identify opportunities for up‑selling and cross‑selling across the security and IT service portfolio.

Qualifications

• 2–4 years of technical sales or account management experience in security or related industries.
• Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems.
• Proven experience in account management.
• Excellent communication and relationship‑building skills.
• Ability to work effectively in a fast‑paced environment.
• Strong technical aptitude with digital and security technologies.
• Commercially minded with a focus on delivering measurable client and business outcomes.

Benefits

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer‑paid family health insurance premium.
• 100% employer‑paid disability insurance.
• 100% employer‑paid dental and vision insurance.
• 401(k) with Safe Harbor contributions from company annually.
• Profit‑sharing opportunities.