Technical Account Manager - Enterprise Electronic Security

Gilder Search Group; Trenton (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Gilder Search Group is seeking a Technical Account Manager to manage and grow an existing portfolio of enterprise security accounts, with a primary focus on access control. You will discuss architecture, understand customer requirements, and identify upgrade opportunities.

This is a relationship-driven role that requires real technical depth. You will coordinate with engineering, estimating, project management, and field teams to deliver integrated security solutions and maintain long-term

Qualifications

• Experience in electronic security or access control environments.
• Technical understanding of hardware, software, controllers, readers, credentials, locks, and system design.
• Ability to discuss architecture and customer requirements with credibility.
• Familiarity with access control platforms (Lenel, Genetec, Software House, Avigilon, Brivo, AMAG or similar) is a plus.
• Strong account management and relationship-building abilities.

Responsibilities

• Manage and grow an existing portfolio of enterprise security accounts.
• Develop relationships with customers and identify opportunities to expand access control environments.
• Conduct customer meetings and site visits to understand current systems, pain points, upcoming projects, and future needs.
• Identify opportunities for upgrades, additional doors, integrations, new locations, migrations, and other electronic security solutions.
• Work with customers to understand technical requirements and recommend appropriate solutions.
• Coordinate with estimating, engineering, project management, and field technicians to develop and deliver solutions.
• Review existing system configurations, drawings, and proposals and communicate technical requirements internally.
• Maintain regular contact with key accounts and develop long term customer relationships.
• Manage opportunities from initial identification through proposal and close.

Skills

Access control

System architecture

Customer relationships

Site surveys

Upgrades

Integrations

Security platforms

Communication skills

Job description

We are looking for a Technical Account Manager to manage and grow existing commercial accounts within electronic security, with a primary focus on access control.

This is a relationship driven role, but it requires real technical depth. You need to understand how access control systems work, be comfortable discussing system architecture and customer requirements, and be able to recognize where an existing customer has opportunities for upgrades, expansions, service, and additional technology.

What You’ll Do

• Manage and grow an existing portfolio of enterprise security accounts
• Develop relationships with customers and identify opportunities to expand their access control environments
• Conduct customer meetings and site visits to understand current systems, pain points, upcoming projects, and future needs
• Identify opportunities for system upgrades, additional doors, integrations, new locations, migrations, and other electronic security solutions
• Work with customers to understand their technical requirements and recommend appropriate solutions
• Coordinate with estimating, engineering, project management, and field technicians to develop and deliver solutions
• Review existing system configurations, drawings, and proposals and communicate technical requirements internally
• Maintain regular contact with key accounts and develop long term customer relationships
• Manage opportunities from initial identification through proposal and close
• Become a trusted resource for customers rather than simply a point of contact for pricing

What We’re Looking For

• Experience in electronic security, with strong knowledge of commercial access control systems
• Technical understanding of access control hardware, software, controllers, readers, credentials, locking hardware, and system architecture
• Ability to understand how access control systems are designed, installed, integrated, and serviced
• Experience working with platforms such as Lenel, Genetec, Software House, Avigilon, Brivo, AMAG, or similar systems is a plus
• Ability to have credible technical conversations with security directors, facility managers, IT teams, engineers, and technicians
• Strong account management and relationship building skills
• Ability to identify and develop opportunities within existing accounts
• Comfortable conducting site walks and assessing customer environments
• Strong communication and organizational skills
• Self motivated and capable of managing a book of business with limited oversight