Technical Account Manager IT & Tech

AppleOne Employment Services; Bakersfield (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Commission-based pay

Remote work

Job summary

AppleOne Employment Services is seeking an experienced Technical Account Manager to support and grow an established portfolio of client accounts within the technology services sector.

You will focus on maintaining strong client relationships, understanding technical needs, and expanding business through cross-selling and upselling while working primarily in a remote setup.

Qualifications

• 3–10 years of experience in account management, B2B sales, inside sales or technical sales.
• Experience in IT services, telecommunications, technology consulting, networking or related technical industry preferred.
• Proven success managing existing accounts and developing long-term client relationships.

Responsibilities

• Manage an established portfolio of client accounts and maintain strong relationships.
• Serve as primary contact, provide ongoing account support and exceptional service.
• Identify cross-sell and upsell opportunities for technology solutions and services.
• Understand client needs and recommend solutions aligned with goals.
• Collaborate with internal tech teams for assessments, recommendations, and offerings.
• Educate customers on available programs, services, and funding opportunities.
• Understand industry funding programs and assist clients with resources.
• Maintain accurate account records, track opportunities and monitor growth.
• Support customer retention and contribute to revenue objectives.
• Attend client meetings, industry conferences, and travel as needed.

Skills

Account management

B2B sales

Consultative selling

CRM systems

Communication

Time management

Tools

CRM software

Job description

We are seeking an experienced and motivated Technical Account Manager to support and grow an established portfolio of client accounts within the technology services industry. This opportunity is ideal for a relationship-driven professional who understands technical solutions, enjoys building long-term partnerships, and has a proven ability to identify opportunities for account growth.

This is a consultative, relationship-focused sales position rather than a traditional cold-calling or new-business development role. The successful candidate will work closely with existing customers to understand their needs, recommend appropriate technology solutions, and expand business through cross-selling and upselling opportunities.

Key Responsibilities

• Manage and maintain strong relationships with an established portfolio of client accounts.
• Serve as the primary point of contact for assigned customers, providing exceptional service and ongoing account support.
• Identify opportunities to cross-sell and upsell technology solutions, consulting services, and infrastructure-related services.
• Develop an understanding of client business needs and recommend solutions that align with their goals.
• Collaborate with internal technical teams to coordinate assessments, project recommendations, and service offerings.
• Educate customers on available programs, services, and potential funding opportunities.
• Develop a working knowledge of industry-specific funding programs and assist clients in understanding available resources.
• Maintain accurate account records, track opportunities, and monitor account growth.
• Support customer retention efforts and contribute to overall revenue objectives.
• Participate in occasional client meetings, industry conferences, and business-related travel.

Qualifications

• 3-10 years of experience in account management, B2B sales, inside sales, or technical sales preferred.
• Previous experience in IT services, telecommunications, technology consulting, networking, or a related technical industry strongly preferred.
• Proven success managing existing accounts and developing long-term client relationships.
• Experience identifying and closing cross-selling and upselling opportunities.
• Ability to understand technical services and communicate solutions effectively to customers.
• Strong communication, relationship-building, and problem-solving skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with CRM systems, Microsoft Office, and other business technology.
• Willingness to travel occasionally for meetings, conferences, and business needs.

Preferred Qualifications

• Experience working with managed IT services, network infrastructure, telecommunications, or technology consulting.
• Familiarity with low-voltage systems, structured cabling, or technology assessments.
• Experience supporting educational institutions, government organizations, or other institutional clients.
• Experience with consultative selling and solution-based account management.
• Ability to collaborate effectively with technical specialists, engineers, and project teams.

Compensation & Benefits

• Competitive base salary plus commission.
• Compensation structure is primarily base salary, with additional earning potential through commissions.
• Primarily remote work arrangement.
• Opportunity to manage and grow an established client portfolio.
• Long-term career growth within the technology services industry.

Ideal Candidate

The ideal candidate is a self-motivated, customer-focused professional who enjoys maintaining strong business relationships and identifying opportunities to provide additional value to existing accounts. We are looking for someone who combines technical knowledge, consultative sales experience, and exceptional account management skills to drive customer satisfaction and continued business growth.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.