IT Administrator

AppleOne Employment Services; San Juan (PR); Hybrid; USD 50,000 - 60,000; Full time

Job summary

AppleOne Employment Services seeks an experienced IT System Administrator for a direct hire in San Juan, PR. The role focuses on hybrid infrastructure support, improving system reliability, and strengthening cybersecurity practices while serving as a Level 2/3 escalation resource.

The position covers cloud and identity management, endpoint security, disaster recovery, automation, and process improvements to support critical systems in a regulated environment.

Qualifications

• Administer and support hybrid Windows Server, Linux, virtualized, network, and cloud infrastructure.
• Manage identity, access, endpoint, and security controls using Azure Entra ID, MFA, Conditional Access, and Microsoft Intune.
• Support backup, disaster recovery, patch management, infrastructure monitoring, scripting, and automation initiatives.
• Serve as a Level 2/3 escalation resource for complex infrastructure, systems, and network issues.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3 to 4+ years of experience in systems administration, IT infrastructure, or networking.
• Advanced knowledge of Windows Server, Linux, networking, virtualization, cloud platforms, Azure Entra ID, and Intune.
• Experience with AWS, Azure, and/or Google Cloud environments.
• Experience with backup and disaster recovery planning, restoration testing, monitoring tools, patching, and system updates.
• Scripting and automation experience using PowerShell, Bash, Python, or similar tools.
• Knowledge of NIST Cybersecurity Framework 2.0 and cybersecurity best practices.
• Fluent in English and Spanish, both written and verbal.
• Strong troubleshooting, documentation, communication, vendor coordination, and cross‑functional collaboration skills.

Responsibilities

• Administer Windows Server and Linux environments across physical, virtual, on-premise, and cloud infrastructure.
• Manage corporate networks, firewalls, VPNs, Wi‑Fi, cloud platforms, and related infrastructure services.
• Administer Azure Entra ID, SSO, MFA, Conditional Access, Microsoft Intune, and mobile device management.
• Develop and maintain backup, disaster recovery, monitoring, patching, capacity planning, and infrastructure security processes.
• Provide Level 2/3 technical escalation, troubleshoot complex systems and network issues, and support migrations and improvement projects.
• Automate administrative tasks using PowerShell, Bash, Python, and generative AI tools while maintaining documentation, runbooks, and procedures.

Skills

Hybrid infrastructure

Windows Server

Linux

Cloud platforms

Azure Entra ID

MFA/CA/Intune

Scripting (PowerShell, Bash, Python)

Disaster recovery

Cybersecurity best practices

English/Spanish bilingual

Troubleshooting/Documentation

Cross-functional collaboration

Education

Bachelor's degree in Computer Science / IT or related field

Job description

Job Summary

We are seeking an experienced IT System Administrator for a direct hire opportunity in San Juan, PR within the insurance industry. This role is ideal for a hands‑on infrastructure professional who enjoys supporting hybrid environments, improving system reliability, strengthening cybersecurity practices, and serving as a trusted Level 2/3 escalation resource.

This opportunity offers a stable, professional environment with supportive leadership, collaborative teamwork, and meaningful infrastructure improvement initiatives. The IT System Administrator will contribute to cloud and identity management, endpoint security, disaster recovery, automation, and operational process improvements that support business‑critical systems.

This is a strong fit for an IT professional who values technical variety, long‑term career growth, positive team culture, and the opportunity to help shape infrastructure standards in a regulated, business‑critical environment.

Key Responsibilities

• Administer Windows Server and Linux environments across physical, virtual, on-premise, and cloud infrastructure.
• Manage corporate networks, firewalls, VPNs, Wi‑Fi, cloud platforms, and related infrastructure services.
• Administer Azure Entra ID, SSO, MFA, Conditional Access, Microsoft Intune, and mobile device management.
• Develop and maintain backup, disaster recovery, monitoring, patching, capacity planning, and infrastructure security processes.
• Provide Level 2/3 technical escalation, troubleshoot complex systems and network issues, and support migrations and improvement projects.
• Automate administrative tasks using PowerShell, Bash, Python, and generative AI tools while maintaining documentation, runbooks, and procedures.

Compensation and Benefits

• Salary range: $50,000 to $60,000 per year.
• Job type: Direct hire.
• Location: San Juan, PR.

Required Qualifications and Skills

• Administer and support hybrid Windows Server, Linux, virtualized, network, and cloud infrastructure environments.
• Manage identity, access, endpoint, and security controls using Azure Entra ID, MFA, Conditional Access, and Microsoft Intune.
• Support backup, disaster recovery, patch management, infrastructure monitoring, scripting, and automation initiatives.
• Serve as a Level 2/3 escalation resource for complex infrastructure, systems, and network issues.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3 to 4+ years of experience in systems administration, IT infrastructure, or networking.
• Advanced knowledge of Windows Server, Linux, networking, virtualization, cloud platforms, Azure Entra ID, and Intune.
• Experience with AWS, Azure, and/or Google Cloud environments.
• Experience with backup and disaster recovery planning, restoration testing, monitoring tools, patching, and system updates.
• Scripting and automation experience using PowerShell, Bash, Python, or similar tools.
• Knowledge of NIST Cybersecurity Framework 2.0 and cybersecurity best practices.
• Fluent in English and Spanish, both written and verbal.
• Strong troubleshooting, documentation, communication, vendor coordination, and cross‑functional collaboration skills.

Preferred Qualifications

• Relevant certifications such as CCNA, CompTIA, Microsoft Azure, AWS, or equivalent.
• Experience supporting regulated industries such as insurance, financial services, healthcare, or other compliance‑driven environments.
• Experience improving infrastructure standards, security controls, runbooks, and operational procedures.
• Familiarity with generative AI tools for IT automation, documentation, or operational efficiency.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.