Technical Account Manager – IT & Client Success

DataPerk; Birmingham (AL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DataPerk is seeking a customer-focused Technical Account Manager to blend relationship management, account growth, and Tier 1 technical support. The role serves as the primary contact for assigned clients in Arkansas, with onsite and remote MSP support for local customers.

The ideal candidate will discuss business goals with decision-makers while resolving end-user IT issues and supporting diverse IT environments.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 1+ year in B2B sales, account management, or customer relationships.
• 1+ year of technical support or IT service experience.
• Strong MS Office skills, especially Excel and PowerPoint.
• Experience with CRM and ticketing systems.
• Excellent organization, communication, and customer service skills.
• Knowledge of IT networking, Internet tech, and cloud services.
• Ability to balance client relationships with technical responsibilities.

Responsibilities

• Develop trusted client relationships to promote partnership, retention, and loyalty.
• Maintain knowledge of DataPerk services and communicate recommendations.
• Review Autotask queues, accounts, tickets, and recurring issues.
• Conduct regularly scheduled client calls and onsite visits.
• Represent DataPerk at community events and business organizations.
• Document and manage client concerns, opportunities, and escalations.
• Maintain company and client records per policies.
• Source, schedule, track, and communicate orders as required.
• Create and present sales estimates and proposals.
• Distribute monthly client reporting and account reviews.
• Follow sales processes and maintain CRM records.
• Conduct onsite and online presentations of DataPerk solutions.
• Manage service proposals, contracts, and lease agreements.
• Contribute referrals, leads, KPI reporting, and account health assessments.
• Document internal processes and suggest service improvements.

Skills

Relationship management

Account growth

Customer service

Sales

Education

Bachelor's degree preferred (IT-related degree a plus)

Tools

Active Directory

Microsoft Exchange

Microsoft 365

CRM platforms

Job description

DataPerk is seeking a customer-focused Technical Account Manager to blend relationship management, account growth, and Tier 1 technical support. The role serves as the primary contact for assigned clients in Arkansas, with onsite and remote MSP support for local customers.

The ideal candidate will discuss business goals with decision-makers while resolving end-user IT issues and supporting diverse IT environments.