MSP Technical Account Manager & Client Advocate

DataPerk; Fayetteville, Northern (AR, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

DataPerk in Fayetteville, AR seeks a Customer-focused Technical Account Manager to blend relationship management, account growth, and Tier 1 MSP support for local clients. You will serve as the primary contact in Arkansas, conduct regular client calls and onsite visits, and translate business goals into technical recommendations.

Ideal candidates balance strong communication with hands-on IT knowledge, operate within CRM and Autotask environments, and represent DataPerk at community events.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• At least 1 year of B2B sales, account management, or customer relationship experience.
• At least 1 year of technical support or IT service experience.
• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Experience working with CRM platforms and ticketing systems.
• Excellent organization, communication, and customer service skills.
• Knowledge of IT networking, internet technologies, and cloud services.
• Ability to balance client relationship management with technical responsibilities.

Responsibilities

• Develop trusted client relationships that promote partnership, retention, and loyalty.
• Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients.
• Review Autotask queues, accounts, tickets, and recurring support issues.
• Conduct regularly scheduled client calls and onsite visits.
• Represent DataPerk at community events and business organizations.
• Document and manage client concerns, opportunities, and escalations.
• Maintain company and client records in accordance with policies and procedures.
• Source, schedule, track, and communicate orders as required.
• Create and present sales estimates and proposals.
• Distribute monthly client reporting and account reviews.
• Follow established sales processes and maintain CRM records.
• Conduct onsite and online presentations of DataPerk solutions.
• Manage service proposals, contracts, and lease agreements.
• Contribute referrals, leads, KPI reporting, and account health assessments.
• Document internal processes and suggest service improvements.

Skills

Relationship management

Account growth

Tier 1 technical support

B2B sales experience

Customer service

Presentation to clients

Education

Bachelor's degree in IT or related field

Equivalent education/experience

Tools

Active Directory

Microsoft Exchange

Microsoft 365

CRM platforms

Ticketing systems (Autotask)

LAN/network basics

Job description

DataPerk in Fayetteville, AR seeks a Customer-focused Technical Account Manager to blend relationship management, account growth, and Tier 1 MSP support for local clients. You will serve as the primary contact in Arkansas, conduct regular client calls and onsite visits, and translate business goals into technical recommendations.

Ideal candidates balance strong communication with hands-on IT knowledge, operate within CRM and Autotask environments, and represent DataPerk at community events.