Strategic MSP IT Solutions TAM — Tech Advisor

Dataperk-LL; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

DataPerk, a Birmingham-based MSP, seeks an IT Technical Account Manager to bridge sales, technology, and service delivery. You will build trusted client relationships, understand business goals, and recommend DataPerk solutions across managed IT, cybersecurity, cloud, and Microsoft 365.

Ideal candidates combine strong IT experience with account management, consulting, or client-facing roles, and MSP familiarity. The role emphasizes collaboration with Sales, PM, Service, and Engineering teams.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience working directly with business clients or end users in a professional support environment.
• Strong working knowledge of Microsoft 365, Windows environments, and common business applications.
• Experience using an IT ticketing, PSA, or service management system.
• Proven ability to communicate effectively with both technical and non-technical audiences.

Responsibilities

• Build trusted relationships with clients and serve as a knowledgeable technology advisor.
• Learn each client's business, goals, technology environment, and challenges.
• Assess client needs and recommend the appropriate DataPerk products and services.
• Maintain a strong working knowledge of DataPerk's managed IT, cybersecurity, cloud, networking, Microsoft 365, and other technology solutions.
• Conduct client meetings, onsite visits, business reviews, and technology presentations.
• Confidently communicate technical concepts and recommendations to business owners, executives, and non-technical decision-makers.
• Partner with Account Managers during discovery, solution development, proposals, and sales opportunities.
• Serve as the technical bridge between Sales, Project Management, Service, Engineering, and the client.
• Play a key role in onboarding new clients, helping gather technical information, establish expectations, and transition clients successfully into service.
• Help identify technology gaps, risks, recurring issues, and opportunities for improvement.
• Assist with project scoping and ensure technical requirements are clearly communicated to internal teams.
• Support proposals, estimates, account reviews, CRM documentation, and account health initiatives.
• Represent DataPerk professionally at client meetings, community events, and business organizations.

Skills

MSP experience

Account management

Technical account management

CRM systems

Communication skills

Project coordination

Networking knowledge

Microsoft 365 knowledge

Customer-facing

Education

Bachelor’s degree

Tools

Autotask PSA

MSP PSA tools

Microsoft 365 Admin Console

Job description

DataPerk, a Birmingham-based MSP, seeks an IT Technical Account Manager to bridge sales, technology, and service delivery. You will build trusted client relationships, understand business goals, and recommend DataPerk solutions across managed IT, cybersecurity, cloud, and Microsoft 365.

Ideal candidates combine strong IT experience with account management, consulting, or client-facing roles, and MSP familiarity. The role emphasizes collaboration with Sales, PM, Service, and Engineering teams.