Technical Account Manager - Integrations & Enablement

Channelscaler; Raleigh (NC); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Fully remote

Paid time off

Training days

Parental leave

Annual team offsites

Job summary

Channelscaler is seeking a Technical Account Manager to act as the primary technical owner for an assigned portfolio of customers, helping them implement, operate, and optimize the platform.

You’ll collaborate with Customer Success, Implementation, Support, Product, Engineering, and Integration teams to understand each customer’s processes, configurations, data flows, and objectives, driving successful outcomes. This role has no sales quota and focuses on long-term platform adoption.

Qualifications

• Experience in technical account management, implementation consulting, solutions consulting, technical customer success, or enterprise SaaS.
• Strong customer-facing communication skills with both technical and non-technical stakeholders.
• Experience with SaaS configuration, APIs, integrations, SSO, CRM systems, data mapping, or file-based data exchange.
• Ability to troubleshoot complex issues, document findings, and coordinate cross-functional teams.
• Strong organization, prioritization, problem-solving, and documentation skills.
• Ability to translate customer business processes into scalable technical solutions.

Responsibilities

• Serve as the primary technical point of contact for assigned customers, understanding their platform configuration, integrations, data flows, and technical objectives.
• Guide customers through technical discovery, configuration, testing, launch, and ongoing optimization, translating requirements into scalable, supportable solutions.
• Provide expert guidance across APIs, SSO, CRM connections, data mapping, file exchanges, and other integrations.
• Proactively identify and mitigate configuration, integration, data-quality, scalability, and operational risks.
• Coordinate complex technical escalations across Support, Product, Engineering, and Integration teams, ensuring clear technical context, business impact, and next steps.
• Enable customer administrators through technical workshops, configuration reviews, documentation, and knowledge transfer.
• Partner with the Customer Success Manager on account planning, adoption, customer health, risk management, executive reviews, renewal readiness, and the joint technical roadmap.
• Represent customer technical needs internally while communicating product capabilities, limitations, and alternatives; support technical evaluation of new capabilities and contribute to internal best practices.

Skills

Technical account management

Implementation consulting

Solutions consulting

Technical customer success

Enterprise SaaS

Customer-facing communication

SaaS configuration

APIs

Integrations

SSO

CRM systems

Data mapping

Troubleshooting

Documentation

Work cross-functionally

Tools

Salesforce

REST APIs

Webhooks

Authentication

Middleware

Job description

Channelscaler is seeking a Technical Account Manager to act as the primary technical owner for an assigned portfolio of customers, helping them implement, operate, and optimize the platform.

You’ll collaborate with Customer Success, Implementation, Support, Product, Engineering, and Integration teams to understand each customer’s processes, configurations, data flows, and objectives, driving successful outcomes. This role has no sales quota and focuses on long-term platform adoption.