Enterprise Channel Success Manager (Remote)

Channel Mechanics; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

25 days paid time off annually

12 training days per year

Paid parental leave

Health insurance (PPO & HSA)

401(k) match

Fully remote work environment

Annual team offsites

Job summary

Channelscaler is seeking a Customer Success Manager (Enterprise) to own a portfolio of strategic customers and drive business outcomes, retention, and growth. You’ll collaborate with Implementation, Support, Product, and Sales, and you will be accountable for outcomes and adoption.

You’ll manage executive engagements, build strong relationships with senior stakeholders, and lead strategy reviews to position Channelscaler as a strategic partner to the business.

Qualifications

• 5+ years in Customer Success, Account Management, or similar SaaS role.
• Proven track record driving retention and/or expansion outcomes.
• Experience managing enterprise customers.
• Strong executive communication and stakeholder management skills.
• Ability to operate independently in a fast-paced, evolving environment.

Responsibilities

• Define and execute success plans tied to each customer’s goals and partner strategy.
• Drive adoption of key workflows that produce measurable ROI.
• Hold customers accountable to outcomes and timelines.
• Own Gross Revenue Retention and influence Net Revenue Retention.
• Lead Executive Business Reviews focused on outcomes and strategy.
• Coordinate across teams to remove blockers and synthesize feedback.

Skills

Executive communication

Stakeholder management

Account management

Cross-functional collaboration

Independent working

Tools

PRM platforms

APIs

SaaS integrations

Job description

Channelscaler is seeking a Customer Success Manager (Enterprise) to own a portfolio of strategic customers and drive business outcomes, retention, and growth. You’ll collaborate with Implementation, Support, Product, and Sales, and you will be accountable for outcomes and adoption.

You’ll manage executive engagements, build strong relationships with senior stakeholders, and lead strategy reviews to position Channelscaler as a strategic partner to the business.