Personalized Support Manager (Fully Remote)

Twilio; États-Unis; À distance; USD 130 000 - 210 000; Plein temps

Avantages offerts par ce poste

Healthcare

Retirement plan

Parental leave

Wellness leave

Volunteer program

Résumé du poste

Twilio in the United States is seeking a dynamic leader to guide a team of Technical Account Managers, resolving complex technical problems and delivering proactive guidance to strategic customers. You will collaborate with Engineering, Product, and cross-functional teams to enhance the customer experience and advocate for client needs, driving high-impact outcomes.

Twilio offers a remote-first culture with healthcare, retirement savings, generous time off, and volunteering opportunities to

Responsabilités

• Lead a team of Technical Account Managers to resolve complex technical problems and provide proactive guidance to strategic customers.
• Collaborate with Engineering, Product, and other cross-functional teams to enhance customer experience and advocate for customer needs.
• Coach and develop team members, fostering a culture of collaboration and customer empathy while managing performance.

Description du poste

• Shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering developers worldwide.
• Remote-first company with a strong culture of connection and global inclusion, with a diverse and vibrant team.

The Role:

• Lead a team of Technical Account Managers to resolve complex technical problems and provide proactive guidance to strategic customers.
• Collaborate with Engineering, Product, and other cross-functional teams to enhance customer experience and advocate for customer needs.
• Coach and develop team members, fostering a culture of collaboration and customer empathy while managing performance.

What We Offer:

• Competitive pay, generous time off, and ample parental and wellness leave.
• Healthcare and a retirement savings program to support your future.
• Opportunities for volunteering and donation support to build positive change in communities.

Twilio provides communication solutions to hundreds of thousands of businesses and millions of developers worldwide. It is a remote-first company with a focus on diversity and inclusion.