Technical Account Manager — Enterprise Security Onboarding & Adoption

Glow; United States; Remote; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with Glow customers. You will onboard, implement, drive adoption, and partner with customers to deliver ongoing value.

This highly technical, high-ownership role requires coordinating with Product, Engineering, and Data teams, resolving complex issues, and sometimes supporting pre-sales as a SME for strategic opportunities.

Qualifikationen

• Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar.
• Strong preference for experience in cybersecurity companies or with highly technical products.
• Native-level English, as this role requires frequent, direct interaction with customers.
• Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams.
• Experience leading technical onboarding, implementation, and adoption processes for enterprise customers.
• Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior.
• Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes.
• Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight.
• Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination.
• Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through.

Aufgaben

• Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through.
• Serve as the primary technical point of contact for customers throughout the post-sales lifecycle.
• Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment.
• Run regular customer meetings to review progress, findings, open items, technical questions, and next steps.
• Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices.
• Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success.
• Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs.
• Partner with customers to define, track, and evolve success criteria based on their goals and use cases.
• Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities.
• Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed.

Kenntnisse

Customer-facing experience

Cybersecurity

Native English

Relationship building

Enterprise onboarding

Troubleshooting

Cross-functional collaboration

Self-sufficiency

Technical SME

Communication skills

Jobbeschreibung

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with Glow customers. You will onboard, implement, drive adoption, and partner with customers to deliver ongoing value.

This highly technical, high-ownership role requires coordinating with Product, Engineering, and Data teams, resolving complex issues, and sometimes supporting pre-sales as a SME for strategic opportunities.