Enterprise Security TAM: Onboarding & Adoption Leader

Glow; Palo Alto (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with customers. You will guide onboarding and implementation, drive adoption, and partner with Product, Engineering, and Data to deliver value.

This highly technical role requires ownership, strong communication, and the ability to manage multiple engagements while aligning Glow capabilities with customer goals.

Qualifications

• Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar.
• Preference for experience in cybersecurity companies or with highly technical products.
• Native-level English required for frequent customer interaction.
• Ability to build trusted relationships across security, IT, and technical teams.
• Experience leading technical onboarding, implementation, and adoption for enterprise customers.
• Strong troubleshooting across integrations, APIs, workflows, and product behavior.
• Ability to translate customer needs into practical technical outcomes with cross-functional teams.
• Strong ownership, self-sufficiency, and ability to navigate ambiguity.

Responsibilities

• Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through.
• Serve as the primary technical point of contact for customers post-sale.
• Help customers connect integrations, configure workflows, and align Glow to priorities.
• Run regular customer meetings to review progress and next steps.
• Drive adoption by explaining Glow capabilities and best practices.
• Collaborate with Product, Engineering, and Data to investigate issues and shape solutions.
• Develop deep product and technical expertise to troubleshoot independently.
• Partner with customers to define and evolve success criteria.
• Identify opportunities to expand value with additional use cases and capabilities.
• Support select pre-sales activities as a product/tech SME when needed.

Skills

Customer-facing

Cybersecurity experience

English fluency

Onboarding expertise

Technical problem-solving

Cross-functional collaboration

Communication skills

Post-sales experience

Job description

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with customers. You will guide onboarding and implementation, drive adoption, and partner with Product, Engineering, and Data to deliver value.

This highly technical role requires ownership, strong communication, and the ability to manage multiple engagements while aligning Glow capabilities with customer goals.