Technical Account Lead - Cybersecurity Onboarding & Adoption

Glow; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with customers, guiding onboarding and implementation. You will partner with Product, Engineering, and Data to drive value, adoption, and practical solutions, while supporting select pre-sales activities as a product SME.

This role demands a highly technical, ownership-driven approach and strong cross-functional collaboration.

Qualifications

• Experience in a customer-facing technical role (e.g., TAM, Solutions Architect, SE).
• Background in cybersecurity products or security vendors is preferred.
• Native-level English with strong written and verbal communication.
• Ability to build trusted relationships with security, IT, and technical teams.
• Experience leading technical onboarding and adoption for enterprise customers.
• Strong troubleshooting across integrations, APIs, and product behavior.
• Ability to translate customer needs into practical technical outcomes.

Responsibilities

• Lead onboarding and implementation activities for customers.
• Serve as the primary technical point of contact post-sale.
• Help customers connect integrations and configure workflows.
• Run regular customer meetings to review progress and issues.
• Drive adoption by demonstrating Glow capabilities and best practices.
• Collaborate with Product, Engineering, and Data teams to resolve gaps.
• Develop deep product/technical expertise and troubleshoot independently.
• Partner with customers to define and evolve success criteria.
• Identify opportunities to expand value with new use cases and integrations.
• Support pre-sales activities as a product/technical SME when needed.

Skills

Customer-facing role

Cybersecurity knowledge

English proficiency

Relationship building

Onboarding & adoption

Troubleshooting

APIs & integrations

Cross-functional collaboration

Executive communication

Job description

Glow is seeking a Technical Account Manager to lead post-sales technical relationships with customers, guiding onboarding and implementation. You will partner with Product, Engineering, and Data to drive value, adoption, and practical solutions, while supporting select pre-sales activities as a product SME.

This role demands a highly technical, ownership-driven approach and strong cross-functional collaboration.