Applications Engineer

Reitman Personnel; Town of Texas (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Reitman Personnel is seeking an Application Engineer to design, deploy, and optimize access control solutions. You will work with customers, integrators, and internal teams to ensure secure, scalable architectures across access control, video, intrusion, and identity management systems.

You will lead technical demonstrations, support pilots and PoCs, and translate customer needs into architecture diagrams, integration workflows, and deployment standards.

Qualifications

• Deep understanding of access control, identity management and physical security systems.
• Experience with Windows Server environments, networking fundamentals, and system administration.
• Experience with SQL databases, queries and diagnostic tools.
• Familiarity with REST APIs, JSON/XML data formats and integration workflows.
• Knowledge of video management or intrusion systems and PIAM platforms is a plus.
• Expertise with database systems such as Microsoft SQL and Postgres.
• Experience with Microsoft Windows and Linux operating systems.
• Ability to analyze complex technical problems and communicate solutions clearly.
• Strong written and verbal communication for customer-facing work.
• Familiarity with security compliance concepts (e.g., credentials, NERC CIP).

Responsibilities

• Lead technical workshops with end-users and integrators to understand business processes.
• Design optimal system architectures for end customers.
• Validate third-party integrations and API usage.
• Develop architecture diagrams, integration workflows, and configuration standards.
• Support pilots, PoCs, and product demonstrations as the technical SME.
• Collaborate with sales on technical responses to RFPs and RFIs.
• Document configurations, test results, and deployment procedures for repeatable implementations.
• Provide technical training and knowledge transfer to customers and partners.

Skills

Access control

Identity management

Networking

SQL databases

REST APIs

Video management systems

Windows Server

Linux

Documentation

Customer collaboration

Education

Bachelor's degree in Computer Science/Engineering

Job description

The Application Engineer is a key technical resource responsible for supporting the design, deployment, integration, and ongoing performance of access control solutions. This role works closely with customers, integrators, project teams, and internal engineering groups to ensure successful implementation of access control, video, intrusion, and identity management systems. The Application Engineer combines hands‑on technical expertise with strong communication skills to deliver high‑quality solutions that meet customer requirements and align with our client’s best practices.

Key Responsibilities

• Conduct full‑scale technical and operational workshops with end‑users and integrators to understand how they do business, and what their pain points are.
• Work directly with key end‑users to ensure they have the optimal system architecture.
• Understand all 3rd party integrations.
• Wireless lock design and integration.
• Troubleshoot complex technical issues involving networking, databases, integrations, and system performance.
• Conduct root‑cause analysis and implement corrective actions to maintain system reliability and uptime.
• Configure and lead demonstrations of products and solutions to current and prospective customers, as the lead technical resource.
• Perform Pilots and Proof of Concept projects.
• Attend industry trade shows and participate in industry workgroups.
• Work with the capture team on technical responses and content for proposals in response to RFPs, RFI’s & RFQs.
• Work closely with the sales team and prospective customers as technical SME during sales calls and sales visits.
• Craft and deliver proposals, requirements documentation, and Architecture & Integration designs tailored to customer requirements.
• Assist with System Architecture Designs in support of Products in various HA and CA environments.
• Work with customers to determine and capture scope of work for feature enhancements, custom development, integrations, and Professional Services work.
• Deliver simple, easy to read optimal system design and list of parts that show entire product line to integrators and consultants.
• Collaborate with integrators and end‑users to interpret technical requirements and translate them into scalable system designs.
• Assist in developing architecture diagrams, integration workflows, and configuration standards for customer deployments.
• Validate system designs against best practices, security requirements, and operational constraints.
• Have a fully functional test system, including all core applications, panels, and readers with select 3rd party integrations.
• Support third‑party integrations including PIAM platforms, video management systems, identity providers, HRIS systems, and custom API‑based workflows.
• Assist customers and partners with API usage, data mapping, and troubleshooting integration failures.
• Participate in testing and validation of new integrations or enhancements.
• Build relationships with certified Dealers/Integrators and Consultants.
• Work directly with key end‑users to understand their operations and ensure they have optimal system configurations.
• Build Relationships with RSMs.
• Deliver technical training, product demonstrations, and knowledge‑transfer sessions to customers, integrators, and internal teams.
• Provide guidance on system configuration, operational workflows, and security best practices.
• Serve as a trusted technical advisor throughout the project lifecycle.
• Work closely with Product Management, providing feedback on potential product enhancements and market demands, as well as competitive direction.
• Work closely with Product Management, providing field level testing and feedback of new products.
• Work with Product Management and Engineering to elevate defects, validate fixes, and contribute to product improvement initiatives.
• Document configurations, test results, troubleshooting steps, and deployment procedures to support repeatable, high‑quality implementations.
• Participate in internal technical reviews, knowledge‑sharing sessions, and continuous improvement efforts.

Qualifications

• Strong understanding of access control, identity management, and physical security systems.
• Proficiency with Windows Server environments, networking fundamentals, and system administration.
• Experience with SQL databases, queries, and diagnostic tools.
• Familiarity with REST APIs, data exchange formats (JSON/XML), and integration workflows.
• Knowledge of video management systems, intrusion systems, or PIAM platforms is a plus.
• Expertise with Database systems such as Microsoft SQL and Postgres.
• Expertise with Microsoft Operating Systems, Windows Server, and Linux based systems.
• Ability to analyse complex technical problems and develop effective solutions.
• Strong communication skills with the ability to explain technical concepts to diverse audiences.
• Experience working directly with customers, integrators, or cross‑functional project teams.
• Excellent documentation, organisation, and time‑management abilities.
• Familiarity with Federal Credentials & NERC CIP Compliance as it relates to Security systems.

Preferred Requirements

• Background in physical security, enterprise IT, or systems integration.
• Certifications such as Enterprise Access Control certifications, CompTIA Network+, Security+, or Microsoft certifications are beneficial.
• University degree preferably in Computer Science/Engineering or equivalent experience.
• An understanding of security concepts and the development of security roles within organisations that meet functional, technical and regulatory requirements.
• Expertise with security systems and concepts, including Access Control, Identity and Visitor Management, Video, Intrusion, and other key Security applications.
• Ability to effectively communicate complex concepts to customers including technical and non‑technical personnel.
• Adept at conducting research into project‑related issues and 3rd party product integrations.
• Ability to perform both independently and in a team‑oriented, collaborative environment is essential.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Self‑starter with the ability to prioritise and manage changing demands and timelines.