Technical Account Manager: Elevate Lifecycle & Solutions

Genetec; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K match

Tuition Reimbursement Program

Flexible working schedule

Job summary

Genetec is seeking a Technical Account Manager to own one account within the Professional Services group. You will guide deployment, migration, upgrade, and ongoing operations, acting as the SME for the customer environment and coordinating with Genetec teams to ensure long-term success.

You will conduct quarterly business reviews, provide technical guidance on features, and identify optimization opportunities to meet business objectives. Travel up to 25% is expected across Canada/US.

Qualifications

• Bachelor’s degree in relevant field or equivalent experience.
• Minimum 3 years in account management, project management, or field engineering.
• Ability to align client requirements with Genetec product capabilities.
• Strong interpersonal, analytical, and troubleshooting skills.
• Willingness to travel up to 25% between Canada and the US.
• Fluency in English; knowledge of French is a plus.

Responsibilities

• Manage lifecycle of Genetec systems for assigned account, including deployment, migration, and upgrade.
• Provide technical support and coordinate with internal teams to escalate issues.
• Conduct quarterly business reviews with customer stakeholders and document outcomes.
• Advise on upgrades or new product features to meet business objectives.

Skills

Fluent English

Interpersonal skills

Analytical thinking

Troubleshooting

Travel readiness

French (asset)

Education

Bachelor’s degree in Computer Science / Engineering / Economics / Business Administration

Tools

Windows administration

Active Directory

SQL Server

IIS

Networking

VMware

Job description

Genetec is seeking a Technical Account Manager to own one account within the Professional Services group. You will guide deployment, migration, upgrade, and ongoing operations, acting as the SME for the customer environment and coordinating with Genetec teams to ensure long-term success.

You will conduct quarterly business reviews, provide technical guidance on features, and identify optimization opportunities to meet business objectives. Travel up to 25% is expected across Canada/US.