Technical Account Manager, Digital

Retool Inc.; New York (NY); On-site; USD 148,000 - 286,000; Full time

Job summary

An innovative company is seeking a Digital Technical Account Manager to enhance customer engagement and ensure technical success. In this role, you will collaborate with a diverse team, addressing customer needs and challenges while promoting best practices for using the Retool platform. Your expertise will help customers maximize their investment, driving adoption and satisfaction. This position offers a unique opportunity to work with a range of clients, from startups to Fortune 500 companies, in a dynamic and supportive environment that values problem-solving and proactive communication.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Equity options

Flexible working hours

Generous paid time off

Professional development opportunities

Remote work options

Team-building events

Qualifications

• 1+ years in a technical customer-facing role like Solutions Architect or Support Engineer.
• Ability to navigate and solve open-ended technical challenges.

Responsibilities

• Serve as a key technical liaison to a broad range of customers across different industries.
• Address technical challenges in Retool, providing solutions directly or coordinating with teams.

Skills

Technical customer-facing experience

Problem-solving skills

Communication skills

Front-end and back-end development concepts

Client relationship management

Education

Bachelor's degree or equivalent experience

Job description

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE'RE LOOKING FOR YOU

Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you have strong commercial instincts and enjoy engineering, you’ll love this role!

WHAT YOU'LL DO

Digital Technical Account Managers at Retool are pivotal in ensuring the technical success of our long tail of committed accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.

WHO YOU'LL WORK WITH

As a TAM, you'll collaborate closely with a pooled team of account managers, account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool.

WHAT YOU'LL DO:

• Serve as a key technical liaison to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize their usage of Retool.
• Address technical challenges in Retool, either by providing solutions directly or by coordinating with our product engineering teams.
• Organize 1:many product enablement webinars to build developer mindshare and drive adoption at our accounts through sharing best practices at scale.
• Document customer use cases and success stories for case studies, testimonials, and EBRs.
• Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
• Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
• Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
• Continuously evolve and improve customer engagement by contributing to our body of post-sales processes and resources.

THE SKILLSET YOU'LL BRING:

• 1+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer.
• Familiarity with both front-end and back-end development concepts.
• Ability to navigate and solve open-ended technical challenges in dynamic environments.
• Proven capability to address technical concerns and provide solutions in real-time customer discussions.
• Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance.
• Proven ability to anticipate customer needs and address account risks or opportunities.
• Exceptional written and verbal communication skills.

For candidates based in New York, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

New York

$148,560 - $285,120 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

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