Technical Account Manager - Dallas

Coralogix; Dallas (TX); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Coralogix is seeking an experienced Technical Account Manager to drive the onboarding journey for customers, from initial integrations to artifact creation and hands-on trainings. You will troubleshoot complex technical issues, map customer goals to platform usage, and build adoption strategies across engineering and executive levels.

This hybrid role is based in Dallas at Spaces, Plano, TX, and requires strong technical background with customer-facing experience to bridge platform capabilities

Qualifications

• Hands-on, detail-oriented professionals with a strong technical background and customer-facing experience.
• Senior-level role responsible for leading customers through onboarding and value delivery.
• Dallas-based hybrid role with in-person collaboration at the Spaces, Plano office.

Responsibilities

• Lead the onboarding process from integrations to artifacts and trainings.
• Troubleshoot and resolve customers’ technical challenges using Coralogix platform.
• Translate customer requirements and goals into artifacts that drive adoption and value.
• Represent customer needs internally to influence product roadmap and prioritize enhancements.
• Build tailored success plans for each customer based on data analysis and needs.
• Engage with technical stakeholders to foster product adoption and alignment.

Skills

Onboarding

Customer-facing

Technical depth

Problem solving

Cross-functional

Tools

Platform integration

Job description

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.we're looking for Technical Account Managersat Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed.The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.We are looking for hands‑on, detail‑oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals.Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands‑on engineers to senior executives. This is a hybrid position, and our Dallas office is located at Spaces, 5717 Legacy Dr., Plano, TX 75024.

• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
• Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
• Establishing relationships and engaging with technical counterparts to drive product adoption
• Advocate internally for customer needs within Coralogix and influence a product development roadmap