Observability Onboarding Tech Account Lead

Red Dot Capital Partners; Dallas (TX); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and match

Paid sick time and paid time off

Dental and mental health benefits

Job summary

Coralogix is seeking hands-on Technical Account Managers to lead onboarding and ensure rapid value delivery, bridging our platform with customers’ real-world goals. This senior role focuses on complex implementations, issue resolution, and driving ongoing adoption.

Ideal candidates have 3+ years in customer-facing technical roles with strong DevOps, Cloud, and Kubernetes skills, plus excellent English communication for engineers and executives. Dallas hybrid work, with Spaces at Plano address.

Qualifications

• 3+ years in account management, customer success, or a customer-facing technical role.
• Hands-on experience with technical integrations and troubleshooting.
• Strong knowledge of Monitoring, Observability, Log Management, and SIEM markets.
• Excellent English communication, written and verbal.
• Hybrid work model with 2–3 days per week in our Dallas office.

Responsibilities

• Lead the onboarding process, from new integrations to trainings and troubleshooting.
• Solve customer technical problems by adopting the platform, integrating data and existing integrations.
• Understand customers' technical requirements and business goals to deliver value.
• Know the Log Management / Observability markets well and guide customers with best technical practices.
• Build a strategic game plan for each customer based on data analysis and needs.
• Establish relationships with technical counterparts to drive product adoption.
• Advocate internally for customer needs and influence the product roadmap.

Skills

DevOps

Cloud

Kubernetes

Docker

Observability

SIEM

Stakeholder management

Education

BSc in Computer Science or Engineering

Job description

Coralogix is seeking hands-on Technical Account Managers to lead onboarding and ensure rapid value delivery, bridging our platform with customers’ real-world goals. This senior role focuses on complex implementations, issue resolution, and driving ongoing adoption.

Ideal candidates have 3+ years in customer-facing technical roles with strong DevOps, Cloud, and Kubernetes skills, plus excellent English communication for engineers and executives. Dallas hybrid work, with Spaces at Plano address.