Technical Account Manager: Customer Success & Tech Advocate

HappyFox; Town of Texas (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Dynamic Work Environment

Comprehensive Benefits

Paid Time Off

Job summary

HappyFox is looking for a Technical Account Manager in Wisconsin, Town of Texas. The role involves serving as a vital link between customers and technical aspects of the product, ensuring optimal usage, fostering customer relationships, and providing technical support. Candidates should have over 3 years of experience in similar roles within SaaS companies, strong technical knowledge, and excellent communication skills. The position offers a dynamic work environment and comprehensive benefits.

Qualifications

• 3+ years in a technical, customer-facing role such as Technical Account Manager.
• Strong understanding of SaaS platforms and cloud technologies.
• Ability to simplify complex concepts for diverse audiences.

Responsibilities

• Establish and nurture long-term relationships with stakeholders.
• Provide in-depth technical guidance and troubleshoot issues.
• Lead customers through implementation and conduct training sessions.
• Monitor accounts and assist in handling critical incidents.
• Gather feedback to inform product development.
• Develop tailored success plans and track progress.

Skills

Technical account management

Customer relationship management

Technical support

Project management

Problem-solving

Communication

Job description

HappyFox is looking for a Technical Account Manager in Wisconsin, Town of Texas. The role involves serving as a vital link between customers and technical aspects of the product, ensuring optimal usage, fostering customer relationships, and providing technical support. Candidates should have over 3 years of experience in similar roles within SaaS companies, strong technical knowledge, and excellent communication skills. The position offers a dynamic work environment and comprehensive benefits.