Technical Account Manager - Ansible Automation Platform

Red Hat; North Carolina; Remote; USD 94,000 - 152,000; Full time

Job summary

A leading company in automation technology is seeking a Technical Account Manager for the Ansible Automation Platform. This remote role involves providing architectural guidance to enterprise customers, facilitating communication, and ensuring successful deployment of solutions. Ideal candidates will have a strong technical background, excellent communication skills, and experience with automation technologies.

Benefits

Comprehensive benefits

Diverse and inclusive work environment

Qualifications

• Experience in technical support or software engineering.
• Extensive knowledge of Ansible Automation Platform and similar tools.
• Strong communication skills, ability to manage multiple projects.

Responsibilities

• Support enterprise customers with Ansible Automation Platform implementations.
• Provide updates on product roadmaps and assist with upgrades.
• Conduct technical reviews and manage customer cases.

Skills

Technical support

Software engineering

Communication

Configuration management

Deployment

Orchestration technologies

DevOps

Container technologies

Education

Bachelor's degree in a related discipline

Tools

Red Hat Ansible Automation Platform

Chef

Puppet

SaltStack

Docker

Kubernetes

Job description

Technical Account Manager - Ansible Automation Platform

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About The Job

Red Hat's Technical Services team is seeking an enterprise engineer with a background in automation technologies to join remotely in the U.S. Eastern or Central Time Zone. You will partner with key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform. Your role involves acting as a liaison between the customer, Red Hat, and internal teams, facilitating communication and collaboration to ensure successful deployment and optimization of solutions. This position requires a blend of technical expertise, strategic thinking, and excellent communication skills.

Responsibilities include:

1. Supporting enterprise customers with Red Hat Ansible Automation Platform implementations.
2. Serving as a primary advocate for customers within Red Hat.
3. Providing updates on product roadmaps, assisting with upgrades and implementations.
4. Staying current with new technologies such as container orchestration, microservices, and automation environments.
5. Offering expertise on Ansible Automation Platform and its deployment.
6. Conducting technical reviews to identify issues and share knowledge.
7. Understanding customer infrastructure, hardware, and product usage.
8. Responding to support requests through various channels.
9. Providing strategic advice on Red Hat products and solutions.
10. Managing customer cases and maintaining documentation.
11. Collaborating with engineering, R&D, product management, and support teams.
12. Creating technical documentation for issues and knowledge sharing.
13. Growing customer relationships through attentive support.
14. Visiting customer sites as needed to ensure excellent service.

Qualifications include:

• Experience in technical support, software engineering, or related fields.
• Extensive knowledge of Red Hat Ansible Automation Platform and similar tools (Chef, Puppet, SaltStack).
• Experience with configuration management, deployment, and orchestration technologies.
• Strong communication skills, both verbal and written.
• Ability to manage multiple issues and projects.
• Bachelor's degree in a related discipline (preferred).
• Residency within the U.S. Central or Eastern Time Zone.
• Background in software engineering, Linux system administration (preferably RHEL).
• Experience with DevOps, container technologies (Docker, Kubernetes), cloud deployment, CI/CD, and source control tools is a plus.

The salary range is $94,550 - $151,170, based on qualifications. Red Hat offers comprehensive benefits and supports a diverse, inclusive work environment.